- Priority: 0
- Status: Closed
- Theme: Alysum
- Private: No
- Open Date: 07.02.18, 14:48
- Opened by: caroline
- Closed by: Marek
- Closed on: 09.02.18, 10:58
- Reason: Closed
- Comment: Glad to help!
Ticket #11604 - Revslider display bugs
Howdi, I manage to do some sliders with the integrated module REVSLIDER. It’s a bit difficult when we start but then it’s ok.
BUT, recently the disply bug. On the first slide the text is way to high up on the slide (or it’s ok on BO). The others slides (5) there is no images are displayed (or its ok on BO).
I try to reload background image but it’s not working. On BO it looks ok.
I have the same bug with Chrome (I cleaned my cache from the browser), FireFox and Safari
As I can see you have wrong configured slider layers. It’s not a bug
The issue is that it has worked very well. I didn’t touch on the configurations and then (I don’t know why) now it’s not working.
> On the page do you have the same bugs than me ?
> What do you mean by ‘wrong configured slider layers’ maybe I miss something.
What should I do :’(
Here the picture on BO it is OK and I didn’t touch something I recall
I duplicate the first slide (the one with text bug). Now the new slider has no image too !
EDIT: it’s present on the BO thoug. Note that I can use on BO the ‘PLAY ANIMATION’ and it looks ok.
I have created a new sider from scratch and it looks very strange once displayed… see pic
The text is just not on the slider area (it sticks on menu)
I make a screen to show all strange things with revslider module.
If its easier though you can access to my BO ?
sorry the file
Please Marek, my website is looking so bad even of all our effort with Alex for customisation the website looks like a monster right now… maybe it’s just because of the cache thing but I am hesitating because I don’t knwo what it does exactly. Please help 0
I had never seen such issues with the slider. Looks like you did something wrong. I’ll check
Ho can I access to your back office?
can I send you info by email ? what is your email ?
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile
Ok so I updated the info please check.
I add the URL of BO (of the new website 1.7 that is impacted) right after the BO login // (start with http…)
The BO login and passwords are the same
Try this fix:
I will test but I think what I add in custom css is not takken account of ?? (see other tickets)
Maybe need to clean the cache from BO no ?
It’s because when you are in development process, you have to disable all cache
It seems I still have the bug. Do you ?
http://elladabizv.cluster026.hosting.ovh.net/fr/ added in BO see screen
Ok so no need to delete cache as it’s not activated ? (I hoped it would be this easy) :(
do you think we need to delete or disactivate the module maybe to check and re activate ? Do you think it can make something good ?
Will I conserve the data of the slide or will it disapear ? or Do I need ot back up (how ?)
But I asked you to disable cache, and Smart cache for CSS/JS
ooooh yes there is two option activated :((( I don’t understand when I miss something ? Is that bad ? What can I do then desactivate and clear cache ?
You have just to disable all cache in your back office
Oh my god Thank you ! I was turning crazy about all this thing just so close to reopen ^^
do you think there is also other thing I must check to be safe, something I could have missed/forgot ?
no, there is not