• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 07.02.18, 14:48
  • Opened by: caroline
  • Closed by: Marek
  • Closed on: 09.02.18, 10:58
  • Reason: Closed
  • Comment: Glad to help!

Ticket #11604 - Revslider display bugs

Howdi, I manage to do some sliders with the integrated module REVSLIDER. It’s a bit difficult when we start but then it’s ok.
BUT, recently the disply bug. On the first slide the text is way to high up on the slide (or it’s ok on BO). The others slides (5) there is no images are displayed (or its ok on BO).
I try to reload background image but it’s not working. On BO it looks ok.


caroline 07 Feb 2018, 14:56

I have the same bug with Chrome (I cleaned my cache from the browser), FireFox and Safari

Marek 08 Feb 2018, 12:48

As I can see you have wrong configured slider layers. It’s not a bug

caroline 08 Feb 2018, 13:56

The issue is that it has worked very well. I didn’t touch on the configurations and then (I don’t know why) now it’s not working.
> On the page do you have the same bugs than me ?
> What do you mean by ‘wrong configured slider layers’ maybe I miss something.

What should I do :’(

caroline 08 Feb 2018, 13:57

Here the picture on BO it is OK and I didn’t touch something I recall

caroline 08 Feb 2018, 15:48

Updates ?

caroline 08 Feb 2018, 15:53

I duplicate the first slide (the one with text bug). Now the new slider has no image too !
EDIT: it’s present on the BO thoug. Note that I can use on BO the ‘PLAY ANIMATION’ and it looks ok.

caroline 08 Feb 2018, 15:59

I have created a new sider from scratch and it looks very strange once displayed… see pic
The text is just not on the slider area (it sticks on menu)

caroline 08 Feb 2018, 16:02

I make a screen to show all strange things with revslider module.
If its easier though you can access to my BO ?

caroline 08 Feb 2018, 16:02

sorry the file

caroline 08 Feb 2018, 17:43

Please Marek, my website is looking so bad even of all our effort with Alex for customisation the website looks like a monster right now… maybe it’s just because of the cache thing but I am hesitating because I don’t knwo what it does exactly. Please help 0:-)

Marek 08 Feb 2018, 17:44

I had never seen such issues with the slider. Looks like you did something wrong. I’ll check

Marek 08 Feb 2018, 17:45

Ho can I access to your back office?

caroline 08 Feb 2018, 17:55

can I send you info by email ? what is your email ?

Marek 08 Feb 2018, 17:55

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile

caroline 08 Feb 2018, 18:03

Ok so I updated the info please check.
I add the URL of BO (of the new website 1.7 that is impacted) right after the BO login // (start with http…)
The BO login and passwords are the same

Marek 08 Feb 2018, 18:10

Try this fix:

.rev_slider {position:relative}
.tparrows {position:absolute}
caroline 08 Feb 2018, 18:12

I will test but I think what I add in custom css is not takken account of ?? (see other tickets)
Maybe need to clean the cache from BO no ?

Marek 08 Feb 2018, 18:14

It’s because when you are in development process, you have to disable all cache

caroline 08 Feb 2018, 18:15

It seems I still have the bug. Do you ?
http://elladabizv.cluster026.hosting.ovh.net/fr/ added in BO see screen

caroline 08 Feb 2018, 18:15

Ok so no need to delete cache as it’s not activated ? (I hoped it would be this easy) :(

caroline 08 Feb 2018, 18:51

do you think we need to delete or disactivate the module maybe to check and re activate ? Do you think it can make something good ?
Will I conserve the data of the slide or will it disapear ? or Do I need ot back up (how ?)

Marek 08 Feb 2018, 18:53

But I asked you to disable cache, and Smart cache for CSS/JS

caroline 08 Feb 2018, 20:35

ooooh yes there is two option activated :((( I don’t understand when I miss something ? Is that bad ? What can I do then desactivate and clear cache ?

Marek 08 Feb 2018, 21:16

You have just to disable all cache in your back office

caroline 08 Feb 2018, 22:00

Oh my god Thank you ! I was turning crazy about all this thing just so close to reopen ^^
do you think there is also other thing I must check to be safe, something I could have missed/forgot ?

Marek 09 Feb 2018, 10:58

no, there is not