• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 14.08.18, 13:37
  • Opened by: Martin Getzel
  • Closed by: Marek
  • Closed on: 24.08.18, 22:12
  • Reason: Closed
  • Comment: Glad to help!

Ticket #12713 - Dont show product in home page. Just blank space

Hi, I have a problem at home page with product. Everithink is working good for now but product are not showed. I see just blank space.

This is very critical for me because I need to start website 20.8.2018. So please look on it. New login is: adminorn


Marek 14 Aug 2018, 13:38

I just replied to you in another ticket

Marek 14 Aug 2018, 14:38

Now I can login. Can I reset your Page Builder?

Martin Getzel 14 Aug 2018, 15:20

You can do what ever you need, because I need it working :)

Yes I hope its ok because this is new problem so I create a new ticket, Sorry if its not good, we can delete this topic

Marek 14 Aug 2018, 15:20

No problem with ticket. Hope to fix it as soon as possible

Martin Getzel 14 Aug 2018, 15:36

Ok thank you very much. I really need it working

Marek 14 Aug 2018, 15:38

Very strange issue, I never see it before. Working to find a fix

Marek 14 Aug 2018, 16:29

Still no solution. For now you can use another widget “Recommended Products” while I’m working on the issue

Martin Getzel 14 Aug 2018, 17:16

Ok, thanks, I hope it will be working

Marek 15 Aug 2018, 12:44

Because current question is solved

Martin Getzel 15 Aug 2018, 13:02

But instagram or Product list not working still, so how its solved? Where is the solution for this? I need it working please

Marek 15 Aug 2018, 13:10

Where did you wrote about instagram here? I don’t see that

Martin Getzel 15 Aug 2018, 13:22

“or Product list not working still” and this is not figured out and you close it

Marek 15 Aug 2018, 15:43

It should work now. please test it out

Martin Getzel 15 Aug 2018, 15:56

Still the same. Refresh the page and try in incognito mode and same problem, just blank space. Still working only recommended products.

Product list still missing. Its working on your side?

Marek 15 Aug 2018, 15:57

I see it like this http://take.ms/nBtDM

Martin Getzel 15 Aug 2018, 18:08

No my friend, That up is just image gallery not a product list, product list is must be between image gallery and recommended product, you can see just bigger blank space and in BO in page settings you can see that its there, but not showed in front page.

Look I am really in big hurry because we need to start it in 20.8
I really like you theme its very awesome, but its possible to return money back or something? If you can not repair it I need to buy some else different, really sorry but I need it working

Marek 15 Aug 2018, 18:42

Sorry, my mistake. Give me a little bit more time

Martin Getzel 15 Aug 2018, 18:47

Do you think you can try fix it today?

Marek 15 Aug 2018, 18:48

Yes, I think so, if not, you can ask refund

Martin Getzel 15 Aug 2018, 18:54

You’re the best, thank you my friend

Marek 15 Aug 2018, 19:00

I have finally found out a bug and fix it. Sorry for all inconvenience

Martin Getzel 15 Aug 2018, 19:56

Sure its working perfect! But two more thinks, Can you look on my other ticket because Instagram is still not working.

And maybe the bigger problem, It start to make a problem with logging in again. After Log out when I try to log in back its nothing happen and I need to click on other page via history in browser. And I Have new clear prestashop installation so its need to be a theme problem I think. Do you think you can look on it?

Marek 15 Aug 2018, 20:36

I did nothing, but instagram works now. I suppose it was a cache

Martin Getzel 15 Aug 2018, 20:42

Yes its working, its really good. So you can close that ticket with instagram. And what about that hard login back when page automatically log me out after be inactive? Like I said is new clean Prestashop. Iam afraid that I put all my content back and it will be worse and worse because for example before you can’t log in, so Iam really afraid.

Marek 15 Aug 2018, 20:57

I have no idea how to fix that. Try the solution from prestashop forum https://www.prestashop.com/forums/topic/566159-17-cant-login-backend/

Martin Getzel 15 Aug 2018, 21:15

Iam looking on it, but they switch their language en-US to en-GB, but my language is cs-CZ, I think I can’t to switch to anything different

Marek 16 Aug 2018, 11:08

Try the solution with file permissions

Marek 24 Aug 2018, 22:12

Can I close it now?