• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 05.07.19, 09:28
  • Opened by: Walter Fontana
  • Closed by: Marek
  • Closed on: 14.07.19, 23:14
  • Reason: Closed
  • Comment: Glad to help!

Ticket #15012 - Newsletter does not work

I have a problem with the newsletter in homepage http://telestampiamonoi.it/:
when I enter an email, I get this error (img01)

how can I solve this problem?

Comments

Marek 05 Jul 2019, 10:39

I see following error 

Incorrect file/directory permissions: Above 755.

make sure the file has correct permissions - 644

Walter Fontana 05 Jul 2019, 12:32

what file?
core.js?

Marek 05 Jul 2019, 12:33

https://take.ms/7BreC

Walter Fontana 05 Jul 2019, 12:42

I changed permission but nothing has changed.
How can i do?

Marek 07 Jul 2019, 10:16

Folders also had wrong permissions. I have make a fix

Walter Fontana 08 Jul 2019, 10:43

Ok. Thanks
I have only one problem with translation.

you told me, for another site, to change from newsletter to pspagebuilder the translation file (img01)

Works on almost all translations but not on “invalid email address”(img02)

Do you know why?

Marek 08 Jul 2019, 11:46

I have make a fix in the files but I don’t see any changes, maybe you have enabled some cache?
/modules/pspagebuilder/views/templates/front/widgets/widget_newsletter.tpl
/modules/pspagebuilder/views/js/pagebuilder.js

Walter Fontana 08 Jul 2019, 12:36

No, cache is disable
is there no solution?
Or It is possible hide that message “Invalid email address”?

The site is telestampiamonoi.it

Walter Fontana 08 Jul 2019, 14:52

And Now I can’t open the pagebuilder…

Marek 08 Jul 2019, 18:48

Pagebuilder works fine now. “Empty email” message is eliminated

Walter Fontana 09 Jul 2019, 09:27

Sorry Marek,
i have the same problem.

The message was “Invalid email address” if i enter an invalid email like we@fkit

If you try, there is always the same message

Walter Fontana 09 Jul 2019, 09:33

And the Pagebuilder don’t work
I have this message

Oops! An Error Occurred
The server returned a “500 Internal Server Error”.
Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.

Marek 09 Jul 2019, 10:28

Something wrong in your translation file. Try to delete it

headers already sent by (output started at /home/telestam/public_html/modules/pspagebuilder/translations/it.php:1)

As for translation, I see you have only one language, so you can try to make translation directly in the file /modules/pspagebuilder/views/templates/front/widgets/widget_newsletter.tpl

Walter Fontana 09 Jul 2019, 13:58

I change directly file /modules/pspagebuilder/views/templates/front/widgets/widget_newsletter.tpl

<input type=”hidden” class=”invalid-email” value=”{l s=’Inserire un e-mail valida’ mod=’pspagebuilder’}”>

But nothing is happening

And Pagebuilder, after your changes, doesn’t work!
Can you help me?

Walter Fontana 09 Jul 2019, 14:00

Please, tell me if i have to pay you, but I have to solve this problem

Marek 10 Jul 2019, 11:11

I changed translation in the file /modules/pspagebuilder/views/js/pagebuilder.js
I also changed permissions for the folder /modules/pspagebuilder/translations it should help with page builder issue. You are first one who has such problem

Walter Fontana 14 Jul 2019, 12:13

Ok. Thanks. All works fine!