• Closed by: Fred
  • Closed on: 15.02.21, 09:42
  • Reason: Closed
  • Comment: Glad to help!

Ticket #20720 - Several Issues

1. Modal main image and thumbnail image mismatch. (Screenshot attached)
2. Multiple times disabled, uninstalled and erased productcomments molude and it comes back.

Comments

Fred 10 Feb 2021, 19:03

1. Screenshot is missed
2. that issue was in previous theme version and should be fixed in the latest 5.7.1

360 Digital Bird 11 Feb 2021, 13:06

hello,
I attach the image

Attachments:

screencapture-flyfashion-digi... (387.3 KiB)
360 Digital Bird 11 Feb 2021, 13:07

url: https://flyfashion.digitalbird.gr/el/antras/20-261-adicolor-classics-primeblue-sst-track-pants.html#/5-%CF%87%CF%81%CF%8E%CE%BC%CE%B1-%CE%B3%CE%BA%CF%81%CE%B9/11-%CE%BC%CE%AD%CE%B3%CE%B5%CE%B8%CE%BF%CF%82_%CF%81%CE%BF%CF%8D%CF%87%CF%89%CE%BD-s

360 Digital Bird 11 Feb 2021, 13:26

About issue 2, I already have Version 5.7.1 installed.
I think that before you answer me, you should have identified my exact issue.

Fred 11 Feb 2021, 13:38

Here is the direct image URL. https://flyfashion.digitalbird.gr/28-large_default/adicolor-classics-primeblue-sst-track-pants.jpg

As you can see that is too small image.
Please read carefully recommendations regarding images here http://alysum5.promokit.eu/promokit/documentation/#images

That is not the theme’s issue

360 Digital Bird 12 Feb 2021, 11:15

1. New screenshot yo identify problem
2. Did not tell me anything about issue 2
“Multiple times disabled, uninstalled and erased productcomments molude and it comes back.”

Attachments:

default_theme_white.jpg (101.3 KiB)
default_theme_black.jpg (102 KiB)
alysum_theme_grey.jpg (91.2 KiB)
alysum_theme_black.jpg (90.3 KiB)
Fred 12 Feb 2021, 11:24

1. That is not theme’s problem. You didn’t configure your images correctly.

- All images sizes related to products should have the same ratio
- Source images should have the same ratio as defined in the Images Settings
- Source images should not be smaller than defined for "large_default" image type

2. This issue is fixed in the next theme update. I can provide you the fix if you need it now

360 Digital Bird 12 Feb 2021, 12:48

- I set up all product image dimensions to square ratio from the Images Settings
- I reuploaded all images to the specific product to square ratio
- I reganarated all website images from the Images Settings
- Creared Prestashop and browser cache

The problem still exists
Product preview here: https://flyfashion.digitalbird.gr/en/man/20-261-adicolor-classics-primeblue-sst-track-pants.html#/5-color-grey/11-clothing_size-s

Fred 12 Feb 2021, 14:13

What is the dimension of images you uploaded to prestashop?

360 Digital Bird 12 Feb 2021, 14:14

2000x2000px

Fred 12 Feb 2021, 14:15

That’s ok.
As I can see the image looks fine now without white space around https://take.ms/x4LDI

360 Digital Bird 12 Feb 2021, 14:18

Yes, no white space but white space is not my problem.

360 Digital Bird 12 Feb 2021, 14:20

Please see attachments:
default_theme_white.jpg
default_theme_black.jpg
alysum_theme_grey.jpg
alysum_theme_black.jpg

Fred 12 Feb 2021, 14:22

I’m sorry. Too much tickets at the same time. Now I understand. Need some time to investigate the issue. Never seen it before

360 Digital Bird 12 Feb 2021, 14:26

Ok, reply to me as soon as you are ready, thank you.

Fred 12 Feb 2021, 17:19

The issue has been fixed. Please test to confirm the change
Updated file is
/themes/alysum/templates/catalog/_partials/product-images-modal.tpl

360 Digital Bird 15 Feb 2021, 08:27

it works fine now

360 Digital Bird 15 Feb 2021, 08:30

thank you