• Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #22687 - No product image (always "no image available")


Not all my product pages have large images.
I have thumbnails but no main images, I always have the “Image unavailable” image.
When I click on thumbnails nothing happens either…

I have regenerated the images but without success…
How can I fix this image problem?

Thank you for your help!


Fred 29 Nov 2021, 12:03

Hi, Alexandre.

Could you please give me a link to a page where I can see the issue?
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and FTP Server

Alexandre Lacoche 29 Nov 2021, 21:44

Hi Fred,
I have updated my informations ! (tell me if you don’t have enough rights!)
I didn’t see you answer before now :(

Fred 30 Nov 2021, 11:14

But what answer? I just need to make a fix.
You didn’t provide credentials to login to your FTP to be able to edit theme files

Alexandre Lacoche 30 Nov 2021, 11:20

Oh sorry, I thought you just wanted to see the setup.
I’ve updated the information

Fred 30 Nov 2021, 13:06

The issue has been fixed. Please test to confirm the change
Updated file is /www/themes/alysum/templates/catalog/_partials/product-cover-thumbnails.tpl

Alexandre Lacoche 30 Nov 2021, 15:15

Ok thanks :)
I’m not sur but I think there are others issues with images.
The click on thumbnail does nothing and we can’t see thumbnail “in big”

There are some error in the console:

Uncaught TypeError: $(...).fancybox is not a function

and there is an error concerning the quantities (but this is another subject).

Uncaught TypeError: Cannot read properties of undefined (reading 'quantityWanted')
Fred 01 Dec 2021, 12:54

The issue has been fixed. Please test to confirm the change