- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 09.05.22, 10:38
- Opened by: Sea tech and fun europe Danielle Martin
- Closed by: Fred
- Closed on: 17.05.22, 16:41
- Reason: Closed
- Comment: Glad to help!
Ticket #23328 - Bug Version AMP
Hello,
we are having issues with the mobile version (AMP).
When you are on a product page, and you click on “Add to basket”, the price of the product changes and goes excluding tax and the reference becomes “NULL”. (bug-1.jpg /bug1-1.jpg / bug1-2.jpg)
Almost the same if we add quantities to the basket from the product sheet, the reference becomes “NULL”.
https://www.spade-design.fr/fr/Smartphone/product/405-bracelet-regate-argente-rose-pastel
In the computer version:
The pop-up icons (the cross and the arrow) are no longer displayed? (bug2.jpg)
Thanks !!
Comments
Hi, Sea tech and fun europe Danielle Martin.
Please provide permissions in your back office to access to performance settings
Hello !
It’s OK now.
Sorry.
The issue has been fixed. Please test to confirm the change https://take.ms/HSsywr
Hello,
It still doesn’t work in AMP mode.
Now on the quantity there is a “NULL” and the price always goes excluding tax…. bug3-1.jpg (source)+ bug3-2 + bug3-3 (errors).
And the cross and arrow in the pop-up still does not show in computer mode. (bug2.jpg)
Thanks for your feedback.
Attachments:
bug3-1.JPG(44.9 KiB)bug3-2.JPG(51.2 KiB)bug3-3.JPG(47.5 KiB)bug2.JPG(51.2 KiB)Hello,
another very big concern:
In “AMP” mode, the basket is common to all sessions.
Several users on the site, with the same basket?!!
Please check out AMP troubleshooting page and find a solution regarding the cart there https://alysum5.promokit.eu/promokit/documentation/amp/troubleshooting.html
quantity issue is fixed https://take.ms/XUYVI
Hello,
ok for the quantity part. The price and the reference no longer change.
Still not good, on addition to cart.
And see also for the pop-up buttons in computer mode.
Please keep me informed.
Attachments:
bug1-1.jpg(41.6 KiB)bug2.JPG(51.2 KiB)Hello,
did you see what the problem is?
Did you find a solution ?
Thank you this is quite urgent as we have a google campaign just brought.
Thank you
Icons in the popup window are fixed
The price is in progress…
I just make AMP product page work the same as desktop version - https://take.ms/TrLrN
Please check it out
Hello,
it seems to work.
Could you tell me what you modified (code, page, parameters,…)?
We will come back with other points.
Thank you all for your responsiveness!
Hello,
I can’t find a translation, I searched in modules, themes,… I can’t find.
If you could tell me where to find?
Thank you
Attachments:
traduction.JPG(105.5 KiB)Hello,
the “Add to favourites” function does not work in AMP mode?
Whether the client is connected or not.
Could you watch?
Thank you
Hello,
still in AMP mode, no way to confirm password modification, button inactive!?
Favorites:
You cannot add favorites in AMP mode.
So I added in computer mode.
I went back to AMP mode, no way to delete the favorites…
Could you check all the modules of the “AMP” smartphone version.
There are plenty of other errors, with IPAD, or smartphone…
Thank you
Attachments:
password.JPG(50.9 KiB)Favorites.JPG(78.1 KiB)Hello,
could you update the theme and the modules that go with it, i think the versions are too old?
Thanks for your quick return !
1. Updated files are:
2. Please provide permissions to access to Translation page
Hello,
I have added the rights to “Translations”.
On the other hand, the favorites still do not work in AMP mode… See images
Attachments:
pkfavorites0.JPG(43.6 KiB)pkfavorites1.JPG(46.4 KiB)Hello,
another image for error Favorites module in AMP mode.
Attachments:
pkfavorites2.JPG(42.8 KiB)You can find Contact form translation here https://take.ms/AI1kp
Hello,
OK thanks for the translation.
Waiting for the concern of favorites.
Thanks for your quick feedback!
Did you disable AMP module?
No,
We have not disabled the AMP module.
On the other hand, there is no more website!!!
I don’t have permissions in your back office to check out what I need
hello,
I added rights to all your modules and all Prestashop settings.
ok, trying to find out what’s happened
Did you change some setting related to the URLs? for some reason I’m not able to open any other page then Home
No,
I changed nothing.
No parameters or modules…
HELP !
AMP mode no longer works at all!
And we only stay on the home page in computer mode!
Help!
It’s not related to the update of the “Favorites” module?
Thank you
Update ?
Attachments:
pkfavorites3.JPG(47.3 KiB)Error 302 computer mode.
AMP mode KO
Attachments:
errors1.JPG(61.1 KiB)We are working, please be patient…
I see a lot of Prestashop Core files were modified - https://take.ms/9lT3b Did you do that?
Another question, is this your file /ROOT/script.php and this /ROOT/liste.txt ? If not, I suspect your website was hacked.
Hello,
Yes the file was mine.
I deleted it.
On the other hand after I made “Override” but no other modifications.
The site worked at the beginning of your support, again this very morning. That’s when you started working on “favorites”.
Thank you
So I renamed the “pkfavorites” folder to “pkfavorites-NEW”, from there the site works again.
If you could see where it comes from? Thank you
Attachments:
pkfavorites4.JPG(14 KiB)Really strange, never seen such problem earlier. Maybe you just have too outdated Prestashop version ad the new Favorites module just doesn’t compatible
Hello,
Prestashop version is 1.7.6.5.
It’s not very old… Could you see to find a solution please.
Ok, will try to debug the Favorites module…
Thanks !!!
Hello did you find something?
Because the “favorites” module worked in computer mode but not in AMP mode, that’s all.
Thank you
not yet… in progress…
Hello,
Thanks for your quick feedback!
The issue has been fixed. Please test to confirm the change
Sorry for the delay, we have also other customers who waiting our help
Hello,
then in Computer mode, it works, except for the “favorites” button, on the product image in the list of products (thereby you cannot add or delete favourites).
In smartphone mode (AMP) You cannot delete favourites… And how can I have the “Favorites” icon in AMP mode?
Thank you
Attachments:
pkfavorites5.JPG(23.2 KiB)it works in AMP as well
Hello,
I confirm that it does not work in AMP.
We can add (the heart turns red), I click again, the heart turns black, but if I go back to the product, the heart is red again!?
- Also how to see the list of favorite products in the header in AMP mode?
- In computer mode, there was a number on the heart at the top in the header, not anymore?
Thank you
Hello, and this.
It’s not normal?
Thanks
Attachments:
pkfavorites0.JPG(43.6 KiB)pkfavorites1.JPG(46.4 KiB)Hello,
how to add the “Heart” icon for favorites in AMP mode?
I couldn’t find any settings?
Thank you
Attachments:
pkfavorites-icone.JPG(79.1 KiB)I just added Heart icon to the header for you.
As for the “unlike” issue, we need more time to find a solution
Hello,
Thank you for the heart”.
I’m waiting to hear from you for the proper functioning of the “favorites” module in computer and AMP mode.
Thank you
The issue has been fixed. Please test to confirm the change
Hello thank you very much.
Question, why the “favorites” button on the products does not work? it brings back to the detailed product sheet but does not add to favorites? see photo
Another thing: In computer mode, you don’t need to be connected to have the additions/deletions of favorites, whereas on AMP, you have to be connected with your account?
Thank you
Attachments:
pk-favorite1.JPG(24.9 KiB)Hello,
another question: the customer of the site, tells me that he does not see from time to time on Google Analytics the navigations of the customers. I saw in AMP mode, an area for Google Analytics, but not in Computer mode? Where can I find that? Thank you
Attachments:
pk-google.JPG(27 KiB)1. Favorires works fine for me, see the screenshot https://take.ms/M6A0p6
2. For the desktop you have to enable and configure Google Analytics module
Hello,
great for Favorites!!
On the other hand for google analytics, where to find in the theme settings or add the settings?
Thank you
That’s another module - https://take.ms/YMMtF
OK thanks
Hello,
can we remove the “Main URL Slug”, leave it empty?
If so, what should be changed after emptying this field?
Thank you
Attachments:
amp.JPG(52.1 KiB)No, it doesn’t work. It must be present and can’t be empty
Hello, ok thanks
no problem