• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 20.06.22, 12:03
  • Opened by: Ana Diaz
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #23451 - There are multiple issues with this theme

First, the arrows to determine the amount of products to purchase are not visible.

Also, the vertical carousel doesn’t work, and does’t allow the viewer to switch between images. The “zoom” options for preview images of the products are non-functional.

In the mobile AMP version of the web, product links are non-functional.

Products cannot be visualized once added to the “Favorites” section or the “Compare products” section.

The integration module Promokit Instagram doesn’t function correctly, and gives out the following message upon error:
“Unsupported get request. Object with ID ‘media’ does not exist, cannot be loaded due to missing permissions, or does not support this operation”

I hope this can get resolved as soon as possible.



Fred 20 Jun 2022, 15:50

Hi, Ana Diaz.
1. Go to Theme Settings → Product Page and enable “Up/Down” arrows
Other issues related to the Prestashop version. I highly recommend you to upgrade prestashop to the latest version

Ana Diaz 12 Jul 2022, 09:56

Hi, Fred
I have already updated the version of Prestashop and the products work correctly.
But now the AMP module fails me, it doesn’t link the products correctly.
I hope this can get resolved as soon as possible.

Ana Diaz 14 Jul 2022, 21:16

Hi, Fred
I made the change and the products are now visible in the AMP mobile version but without the images.
I hope this can get resolved as soon as possible. Thank you.
Best Regards

Fred 15 Jul 2022, 10:36

Hi, Ana.
As I can see you have disabled Friendly URLs option in your back office. Please enable it, it’s necessary for AMP to work correctly