- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 27.08.22, 12:10
- Opened by: Lisa Keeling
- Closed by: Fred
- Closed on: 25.10.22, 14:45
- Reason: Closed
- Comment: Glad to help!
Ticket #23699 - product images set up
Hi Fred, can you help me? The back office settings for our images is the same but our dev site is missing one of the images.. I cant figure out where to change this? The product settings are the same for both websites.. Thank you
Comments
Hi, Lisa.
Could you please give me a link to product page of DEV website where I can see the issue?
Hi Fred, thanks. Using the example of lipstick from the screenshot its:
(you will need to add your IP to view online as the shop is not enabled)
https://dev.londoncopyright.com/lipstick/24-profound-matte-allure-5060575270418.html
https://dev.londoncopyright.com/admin416efqkm1/index.php/sell/catalog/products/24?_token=pVAmXqAJP_1PeX72M1VlMAnlM56GucV5QYxCk5hsFSs#tab-step1
Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office
Sorry Fred, completely forgot we updated the p/w
Sorry, but it doesn’t works for me https://take.ms/J96VO
Sorry - don’t know why but my p/w update didn’t save. Can you try again?
I see now. That’s because of your custom CSS code (in the Theme Settings) - https://take.ms/CVLRJ
Thanks Fred - I don’t know why that is different, the developer we were working with must have made those changes (we are not working with them anymore). Sorry to ask but how do I revert back to the settings from the back office?
Go to Theme Settings → Customer CSS, and remove that code
Hi Fred - I have done this (several ways / removing display: none and also updating it to match the other 3 images CSS) but its not coming through). I have cleared cache and refreshed browser. Can you try at your end, I don’t know why but i seem to have issues with caching. Or i’ve done something wrong?
Attachments:
I suppose you have enabled some extra cache service like Cloudflare.
That’s definitely a question of your website configuration
Yes we do - but i clear them also. Can you see my update at your end?
I see that you have removed the line from theme settings, but I still see it if I open the file directly in a browser, that means we are seeing cached file
You can close this ticket