- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 25.10.22, 20:11
- Opened by: wikidoc gg
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #23881 - Blank page with no error
just trying your theme on multishop
backend is working
frontend is showing a black page with nothing and no error
only cookie consent is shown
Comments
website adresse is :
zaventi.com
i can create an admin user for your team if you tell me which email adress
and share with your team backend access adress
Hi, wikidoc gg.
I assume some our modules are not enabled for your second store, please check that out
Please also fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office
i have included the backoffice access details in the profile
there is indeed an issue with modules as the page is also blank now.
there have been an error 500 pages about a class name that was already existing
module page error says :
in modules/pk_menu/sql/SampleDataMenu.php (line 11)
* @version 5.0
* @author https://promokit.eu * @copyright Copyright (C) October 2020 promokit.eu <@email:support@promokit.eu>
* @license GNU General Public License version 2
*/
class SampleDataMenu
{
But I don’t see multistore enabled there https://bricoplus.cc/admin065pi0r7s/
there is multistore activated
in french language it says : multiboutique
you can select another language if you wish to
with another theme zaventi.com was working
Yes, I see now.
I need access to modules folder via FTP to check out what’s wrong there
we have sent you filemanager acess
thank you for support
There was a conflict with one of your modules. I have resolved that, please test it out
the conflict was with which module ?
what module have you desactivated ?
actually i cannot connect to anything.
neither frontend neither backend also the main shop is down.
I have no idea. I just modified our module “pk_menu”
I highly recommend you to review your modules list and uninstall every module that you are not going to use.
That’s really important for performance and stability.
Our theme installation was tested hundred times and all possible issues are fixed. The problem you have in 99% caused by your specific shop configuration
sure
may you refund please ?
you can request refund on themeforest website