• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 04.11.22, 18:03
  • Opened by: Calogero Indorato

Ticket #23909 - PKAmp AMP - Error 500 when i open product page

Hello, my ecommerce argentogioielli.it have a big issue with this module. When someone navigate with mobile amp version, and try to open a product page, it respond error 500 on first load.
When i try to refresh the product page, then it load properly.
If i try to open any other product page, it load error 500 on any first page load.


Fred 07 Nov 2022, 22:55

Sorry for the delay.
Please try this solution https://support.promokit.eu/index.php?do=details&task_id=23397

Calogero Indorato 08 Nov 2022, 10:48

Tryed yet, It didn’t work

Calogero Indorato 08 Nov 2022, 12:06

Tryed yet, It didn’t work

Fred 08 Nov 2022, 16:00

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and FTP Server

Calogero Indorato 09 Nov 2022, 18:12

Updated please check, at the moment the shop is under maintenance. You can add your ip to check

Fred 09 Nov 2022, 18:43

I see an error caused by prestacards module. Try to disable it

Calogero Indorato 09 Nov 2022, 19:26

I don’t have installed any prestacards module in my shop.

Fred 09 Nov 2022, 19:33

But I see it on your server https://take.ms/a6qvs

Calogero Indorato 12 Nov 2022, 18:31

You wrote prestacards not “prestarcards” :-) , anyway thank you it works!

Fred 12 Nov 2022, 22:33

You are welcome!