• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 04.11.22, 18:50
  • Opened by: Donato Frangione

Ticket #23910 - The theme cannot be activated

Hi, I installed the theme on prestashop hosted by siteground and it gives me an error when I activate it.



Fred 04 Nov 2022, 19:10

Hi, Donato Frangione.
Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and FTP Server

Donato Frangione 04 Nov 2022, 19:21

the credentials are already in my profile.
best regards

Donato Frangione 05 Nov 2022, 16:15

I have reinstalled everything. thanks anyway

Fred 05 Nov 2022, 17:02

Sorry for the delay.
Let me know in case of further issues.