• Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #23910 - The theme cannot be activated

Hi, I installed the theme on prestashop hosted by siteground and it gives me an error when I activate it.



Fred 04 Nov 2022, 19:10

Hi, Donato Frangione.
Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and FTP Server

Donato Frangione 04 Nov 2022, 19:21

the credentials are already in my profile.
best regards

Donato Frangione 05 Nov 2022, 16:15

I have reinstalled everything. thanks anyway

Fred 05 Nov 2022, 17:02

Sorry for the delay.
Let me know in case of further issues.