• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 13.11.22, 14:43
  • Opened by: Dennis Lücking

Ticket #23934 - Can't activate theme

Hi,

I can’t activate theme because it says:
https://prnt.sc/t8Hup2OwZJbR

Can you send me the module?

Comments

Fred 13 Nov 2022, 21:19

Hi, Dennis.
Please make sure you are using the latest Prestashop version.

Dennis Lücking 14 Nov 2022, 19:58

I use 1.7.7.3 and can’t upgrade to latest right now.

How can I install theme than?

Fred 14 Nov 2022, 20:08

Try to unzip the theme and put the folder into the /ROOT/themes/
Then open config file

/ROOT/themes/alysum/config/theme.yml

and change the line

from: 1.7.8.0

to

from: 1.7.7.0

Then open the file

/ROOT/themes/alysum/dependencies/modules/pkthemesettings/pkthemesettings.php

and change the line

$this->ps_versions_compliancy = ['min' => '1.7.8', 'max' => _PS_VERSION_];

to

$this->ps_versions_compliancy = ['min' => '1.7.7', 'max' => _PS_VERSION_];

I’m not sure that will help, because 1.7.7 is outdated and we didn’t test it out last year, but please try

Dennis Lücking 18 Nov 2022, 21:22

I don’t have this “/ROOT/themes/alysum/dependencies/modules/pkthemesettings/pkthemesettings.php” files.

The folder is empty..

Attachments:

Fred 18 Nov 2022, 22:14

You need to download archive from your themeforest account, and there you will find it

Dennis Lücking 21 Nov 2022, 15:00

There is a download but there is also no files for that module inside.

Fred 21 Nov 2022, 18:39

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and FTP Server, I’ll try to do that for you

Dennis Lücking 22 Nov 2022, 08:49

Saved, please take a look.

Fred 22 Nov 2022, 16:26

Sorry, but there is missed server host/IP

Dennis Lücking 22 Nov 2022, 17:42

Sorry, now.

Fred 22 Nov 2022, 18:02

The theme has been installed.
Please make a test because a lot of incompatibilities was found and fixed, but maybe something was missed