• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 20.11.22, 20:17
  • Opened by: Santi

Ticket #23966 - Elementor module error each time I try to enter

Hello,

I recently purchased your theme and I am trying to set up the page with Elementor.
The problem is that every time I try to edit something with the module I get an error and it won’t let me enter to do anything.
And if, for example, it lets me enter. When I try to view my page to see how the process is going and I go back to continue editing, I get an error and elementor does not open.

Is there an error? Because if I can see from behind elementor when I open it, but I get an error popup that I can’t remove and I can’t do anything.

I attach images of what I am explaining.

Thanks

Attachments:

Comments

Santi 21 Nov 2022, 10:26

Hi,

Attached you will find a screenshot with the error but in the back you can see that Elementor seems to work, but I am not able to make any changes because I can not close the error window.

Attachments:

elementor2.JPG (88.8 KiB)
Fred 21 Nov 2022, 12:00

Try to click Escape button and let me know the result

Santi 21 Nov 2022, 12:24

Hi, thank you for your reply.

I tried what you said and the error message dissapeared, but elementor is stick in “charging” mode for a long time and does not work …

This happens every time I try to modify something. Such as home, product page, footer, header, etc.

Attachments:

elementor3.JPG (45.1 KiB)
Fred 21 Nov 2022, 12:26

ok, need some time to figure out what’s wrong. Back to you asap

Santi 21 Nov 2022, 13:23

Thank you :)

Fred 21 Nov 2022, 21:08

Look like it works now https://take.ms/dZhWj

Santi 23 Nov 2022, 16:37

Yeah now it works thank you very much

Fred 23 Nov 2022, 16:46

You are welcome!