• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 21.11.22, 13:22
  • Opened by: Santi

Ticket #23968 - Can not write short description

Hello,

I am trying to edit the product page. As you know you can put a long and a short description.
The problem is that I cannot modify the short description. The long one, as a second option I can edit it with creative elements.

At first when I get into a product, the box appears to edit the short description, but after less than a second disappears and I am left as in the attached image.

For the same reason, in elementor when I enter a short description block, no text appears (attached image).

Do you know where the error can come from? I need to write short descriptions.

Thank you very much

Comments

Santi 21 Nov 2022, 13:27

This is what I told you before. I tried to reload the page and I was able to make a quick screenshot of what it should be able for me to modify the description. But this block dissapears when the page full charges … And stand in the way of the previous file attached (1st comment)

I need this block to be like the following attached photo for me to edit it…

Attachments:

Fred 21 Nov 2022, 18:47

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office

Santi 21 Nov 2022, 18:53

Done

Fred 21 Nov 2022, 20:47

I see the issue.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your FTP Server to let me fix it

Santi 23 Nov 2022, 16:39

Done

Thanks

Fred 23 Nov 2022, 17:06

Looks like it’s fixed now https://take.ms/rJeQG