• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 21.11.22, 14:21
  • Opened by: Mürsel Topal

Ticket #23969 - After prestashop update theme it doesn't work anymore

Hello Promokit Team,

we urgently need help, our website had a security hole and had to update our active website. After the update, your theme will no longer work. we have version Alysum version 5.6.0.

We need quick and urgent help to get back online.

Comments

Fred 21 Nov 2022, 16:06

Hi, Mürsel.
As I can see it works fine https://www.maxwall.net Where I can see the issue?

Mürsel Topal 21 Nov 2022, 16:50

in the backend the settings do not work in the subject area

Mürsel Topal 21 Nov 2022, 16:55

Theme Settings do not working

Fred 21 Nov 2022, 18:04

Please update credentials to login to your back office

1 Fehler aufgetreten
    Mitarbeiter-Konto nicht vorhanden oder falsches Kennwort
Mürsel Topal 21 Nov 2022, 18:15

please use the second access data, the first ones don’t work

Fred 21 Nov 2022, 19:10

Ok, I see the issue.
Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your FTP Server

Mürsel Topal 21 Nov 2022, 19:37

is updated !

Fred 21 Nov 2022, 20:45

I see you have enabled Opcache in your server configuration https://www.maxwall.net/inf.php

Please disable it for a while to let me debug the problem.