- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 21.11.22, 14:21
- Opened by: Mürsel Topal
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #23969 - After prestashop update theme it doesn't work anymore
Hello Promokit Team,
we urgently need help, our website had a security hole and had to update our active website. After the update, your theme will no longer work. we have version Alysum version 5.6.0.
We need quick and urgent help to get back online.
Comments
Hi, Mürsel.
As I can see it works fine https://www.maxwall.net Where I can see the issue?
in the backend the settings do not work in the subject area
Theme Settings do not working
Please update credentials to login to your back office
please use the second access data, the first ones don’t work
Ok, I see the issue.
Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your FTP Server
is updated !
I see you have enabled Opcache in your server configuration https://www.maxwall.net/inf.php
Please disable it for a while to let me debug the problem.