- Priority: 0
- Status: Closed
- Theme: Alysum
- Private: No
- Open Date: 01.12.22, 17:39
- Opened by: Alessio
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #24019 - Problem PKMenù -> Creative Element
Widget PkMenu on Header lost the CSS…our menu styled pages with Creative Element totally loses the formatting of the characters, keeps the columns etc but loses the characters and the style making it very ugly to see…if we add a classic megamenu is it possible to hook it to the header with the headerbuilder?Can you fix this error? Many customers complain that it is really messy
Yes, we know about this problem. We even have it in our demo https://alysum.promokit.eu/en/ This issue has highest priority and we are working hard to fix it asap
Looks like it’s a cache issue.
We have found temporary solution. Please check out your menu now, because I don’t know what styles are correct
this update is full of bugs, now our customers are writing to us because they can’t log into their accounts anymore, actually it doesn’t let me log in anymore…this theme needs to be completely rewritten
an ecommerce needs 4 basic things to work: WORKING CART (it didn’t work), ADMIN and LOGIN working (it doesn’t work), stable and functioning header (absolutely a mess), clear and precise menu (nothing works, it loses all the CSS) and clear and precise product thumbnail cards (the text and title of each product does not format well, it overlaps the title of the neighboring product) a real mess!
No one can log in and no one can register…
We will try to find out what’s wrong there as soon as possible. But I’m not agree that the theme is full of bugs. We always test it before release. You can check out our demo page where the latest theme version installed https://alysum.promokit.eu to make sure there is no such problem. That means something wrong with your setup.
before doing the update everything worked perfectly, menu, access, login, registration etc…after the update we’ve been stuck for a week…we lose several euros every day
the menu still doesn’t work, when someone logs in with great difficulty when ordering, they are thrown out, surely there is something wrong but we don’t understand what is wrong … if we activate the debug we have no errors .. .we see error 302 during login…
Do you have a backup to restore previous version? You are first who report these issues
this is the problem…this is one page with smarty cache off
this is thesame page with smarty cache on
we lose all the css, even with the cache off there is something wrong, the discs are not aligned with the name and the spaces are wider but these are things that we can also overlook … but losing the css makes the menu become a disaster!
the problem is related to the ap pk menu and the menu widget
and this is the original page in the creative element
if something is not in the cache everything works, for example when we add a new product and open the page for the first time the menu works fine, if we reload the page and we are served a cached page we lose everything
Please update credentials in your profile https://support.promokit.eu/myprofile to access to your FTP Server
Sorry but still no access: