• Priority: 0
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 01.12.22, 17:39
  • Opened by: Alessio

Ticket #24019 - Problem PKMenù -> Creative Element

Widget PkMenu on Header lost the CSS…our menu styled pages with Creative Element totally loses the formatting of the characters, keeps the columns etc but loses the characters and the style making it very ugly to see…if we add a classic megamenu is it possible to hook it to the header with the headerbuilder?Can you fix this error? Many customers complain that it is really messy


Fred 01 Dec 2022, 19:01

Hi, Alessio.
Yes, we know about this problem. We even have it in our demo https://alysum.promokit.eu/en/ This issue has highest priority and we are working hard to fix it asap

Fred 01 Dec 2022, 19:51

Looks like it’s a cache issue.
We have found temporary solution. Please check out your menu now, because I don’t know what styles are correct

Alessio 02 Dec 2022, 10:43

this update is full of bugs, now our customers are writing to us because they can’t log into their accounts anymore, actually it doesn’t let me log in anymore…this theme needs to be completely rewritten

Alessio 02 Dec 2022, 10:45

an ecommerce needs 4 basic things to work: WORKING CART (it didn’t work), ADMIN and LOGIN working (it doesn’t work), stable and functioning header (absolutely a mess), clear and precise menu (nothing works, it loses all the CSS) and clear and precise product thumbnail cards (the text and title of each product does not format well, it overlaps the title of the neighboring product) a real mess!

Alessio 02 Dec 2022, 10:49

No one can log in and no one can register…


Fred 02 Dec 2022, 11:55

We will try to find out what’s wrong there as soon as possible. But I’m not agree that the theme is full of bugs. We always test it before release. You can check out our demo page where the latest theme version installed https://alysum.promokit.eu to make sure there is no such problem. That means something wrong with your setup.

Alessio 02 Dec 2022, 17:32

before doing the update everything worked perfectly, menu, access, login, registration etc…after the update we’ve been stuck for a week…we lose several euros every day

Alessio 02 Dec 2022, 17:34

the menu still doesn’t work, when someone logs in with great difficulty when ordering, they are thrown out, surely there is something wrong but we don’t understand what is wrong … if we activate the debug we have no errors .. .we see error 302 during login…

Fred 02 Dec 2022, 17:37

Do you have a backup to restore previous version? You are first who report these issues

Alessio 05 Dec 2022, 20:25

this is the problem…this is one page with smarty cache off


Alessio 05 Dec 2022, 20:25

this is thesame page with smarty cache on


Alessio 05 Dec 2022, 20:28

we lose all the css, even with the cache off there is something wrong, the discs are not aligned with the name and the spaces are wider but these are things that we can also overlook … but losing the css makes the menu become a disaster!

Alessio 05 Dec 2022, 20:29

the problem is related to the ap pk menu and the menu widget

Alessio 05 Dec 2022, 20:31

and this is the original page in the creative element


Alessio 05 Dec 2022, 20:33

if something is not in the cache everything works, for example when we add a new product and open the page for the first time the menu works fine, if we reload the page and we are served a cached page we lose everything

Fred 05 Dec 2022, 20:58

Please update credentials in your profile https://support.promokit.eu/myprofile to access to your FTP Server

Alessio 06 Dec 2022, 08:07

ftp update

Fred 06 Dec 2022, 18:55

Sorry but still no access:

Status:      	Connecting to
Status:      	Using username "alessiocola". 
Status:      	Access denied 
Error:        	Authentication failed.
Error:        	Critical error: Could not connect to server