• Priority: 0
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 03.12.22, 09:08
  • Opened by: Alice Thevin

Ticket #24024 - HTTP ERROR 500

Hi

We got an error 500 HTTP on our website and we don’t understand why

We had to change something in the theme settings or something but well it does this now

thanks in advance for checking

Comments

Fred 03 Dec 2022, 18:31

I assume that’s because you modified some files. Try to restore original files.

Alice Thevin 05 Dec 2022, 11:57

If I reinstall everything clean I’ll lose what I’ve done with your creative elements version, how can I keep everything we’ve already done?

We just installed the original creative elements, that’s all

Thanks

Chris

Fred 05 Dec 2022, 18:04

Just go to Creative Elements and export all templates you have there