• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 06.12.22, 10:21
  • Opened by: Lateliers Ma
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #24034 - Urgent: unserialize(): pkextproduct Error at offset 65535 of 65535 bytes


I have a big problem on my website. See screenshot:
First screen when I connect to back office
Second screen when i connect to the front.

I have modified any files lately. I just created some products.

Best regards.


Fred 06 Dec 2022, 10:44

Hi, Lateliers Ma.
1. Try to reset Promokit Extended Product module.
2. Disable Debug mode

Lateliers Ma 06 Dec 2022, 11:08


Reset failed, but disable debug mode resolved the issue. Thanks !
What is the root cause of that issue ? Any idea ?

Best regards


Fred 06 Dec 2022, 11:17

See the issue first time, need to figure out what’s happened. If you are not using that module, you can completely uninstall it.

Lateliers Ma 06 Dec 2022, 15:46

Ok, I uninstalled the module.

Thanks !


Fred 06 Dec 2022, 17:54

You are welcome!
We will try to figure out what was wrong there