- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 12.12.22, 12:24
- Opened by: lsiesser
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #24048 - errore 500
Hi Fred,
I updated the website last week and today I’ve an error 500 on BO and FE. Do you have any idea?
Best regards,
Luca
Comments
Hi, lsiesser.
As I can see the error caused by this file
/public_html/override/classes/Link.php
it’s a file of some third party module developed by * PrestaShop PS IT Solution
You can try to rename that file to deactivate
Hi Fred,
solved restoring some files and after having reinstalled a module.. sincerely I don’t know what is happen, thank you for the support.
Regarding the update, I have some problem:
1. headers CSS.. it works only immediately after a modification, if you refresh the page, the menu looks to not apply it.. see menu prodotti
2. CE.. I’ve updated manually by FTP the folder to have the home working but I don’t find any update menu.. it doesn’t work as expected
Luca
1. Should be fixed now. Updated file is /public_html/modules/pk_menu/pk_menu.php
2. As I can see you have updated CE version 2.5.6
1. Should be fixed now. Updated file is /public_html/modules/pk_menu/pk_menu.php
I don’t see any differences.. is there something I can do.. here attached you can see how the menu is, and how might be
2. As I can see you have updated CE version 2.5.6
yes, I’ve updated the file folder as you suggested but some you wrote it was necessary to update the database, too
Attachments:
1. The cache is disabled for menu ion widget mode. Try to clear Prestashop cache and check out the issue once more
2. The database update is necessary in case of a problem with module update, as I can see you have everything ok with CE
1. I did it more times but I see, always the same.. could you try to refresh the page on your side? I ask this because, every time I modify it on my side, I see it updated but after a refresh it goes back
2. ok, thank you
Hi Fred,
did you apply any kind of other modification? The BO don’t load any css for the inner pages
Luca
the BO looks like this.. see attached
yesterday, after restoring.. it worked correctly..
Attachments:
HI Fred,
I restored again the website and I have again the problem you know with the menu css
Luca
The issue with menu cache is resolved.
Updated file are:
Make a backup of those files just in case
Hi Fred,
thank you.. I do it immediately
Two more thing.. to move from right to left the WA icon on amp.. could you suggest the right way? see attached..
Is it possible to display WA chat, on desktop version, too??
Best regards,
Luca
Attachments:
1. Try following CSS to move WA (add it to AMP settings → Customer CSS)
body .pk-chats {left:auto; right:20px}
2. WA is a part of Meta (Facebook) company that’s why you can enable it in the Facebook module
Hi Fred,
I’ve a problem with search on desktop on Safari.. if you write anything and then you press enter, the result is the one here attached.
Best regards,
Luca
Attachments:
The issue has been fixed. Please test to confirm the change
Hi Fred,
is there any problem on the login? I’ve just tried and isn’t possible to log in in the website.. could you kindly try to register and than to place an order?
Luca
Hi Fred, do you have any kind of idea regarding what could be happened?
I see the issue first time. Do you have some customised/modified code? Maybe some third party modules causes the issue. Try to disable recently installed modules if you have such
Hi Fred.. none modules added and neither updated.. the last order was placed on 19th, the only thing updated was P to 1.7.8.8.. I have always the same modules form years
back office doesn’t work for me. Can you please update it?
Hi Fred, my fault.. no you can log in
I just clear your cache and now able to register. You can see my new account in your back office now
Hi Fred, no.. we have restored the website at 19th this morning to remove the last update
ok, how to see the issue?
Hi Fred, I try to update in the next days.. now I have a blanc screen in desktop version to face.. if you have any kind of idea regarding what is happening to the website in these days.. please, feel free to share..
[24-Dec-2022 15:48:08 UTC] PHP Fatal error: Uncaught Error: Call to a member function getWidgetVariables() on boolean in /home/ktsoundi/public_html/modules/pkheaderitems/pkheaderitems.php:313 Stack trace: #0 /home/ktsoundi/public_html/modules/pkheaderitems/pkheaderitems.php(405): Pkheaderitems→getTemplateData() #1 /home/ktsoundi/public_html/classes/Hook.php(1017): Pkheaderitems→renderWidget(’displayMobileHe…‘, Array) #2 /home/ktsoundi/public_html/config/smartyfront.config.inc.php(85): HookCore::coreRenderWidget(Object(Pkheaderitems), ‘displayMobileHe…‘, Array) #3 /home/ktsoundi/public_html/config/smartyfront.config.inc.php(76): {closure}(Object(Pkheaderitems), Array) #4 /home/ktsoundi/public_html/config/smartyfront.config.inc.php(87): withWidget(Array, Object(Closure)) #5 /home/ktsoundi/public_html/classes/Smarty/SmartyLazyRegister.php(83): smartyWidget(Array, Object(Smarty_Internal_Template)) #6 /home/ktsoundi/public_html/var/cache/prod/smarty/compile/alysumlayouts_layout_full_width_tpl/56/cb/e7/56cbe7eecfd6c694dbcac20a7d772c92e2b8920e_2.file.he in /home/ktsoundi/public_html/modules/pkheaderitems/pkheaderitems.php on line 313
Try following temporary fix:
Open the file
find and comment this line
Hi Fred, which are the right steps to install the premium version of CE? After install, is there any other thing to do??
it should work very easy, upload your pro module version, then go to Modules, find CE and click upgrade.
Hi Fred, it look I’ve all possible problem with theme.. any suggestion?
Attachments:
Have you tried to clear cache?