- Priority: 0
- Status: Closed
- Theme: Alysum
- Private: No
- Open Date: 06.01.23, 11:49
- Opened by: Fabrizio De Masi
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #24122 - site don't work
Hi we updated the theme by downloading the latest version on 5/1 due to CSS loading issues in the UI. Since then the site has worked again but things like the shopping cart and SVG icons don’t work. The child theme returns a 404 error in the browser error console for finding the SVG file and the cart on click does not open the sliding panel.
Hi, Fabrizio De Masi.
Please fill out all necessary fields in your profile https://support.promokit.eu/myprofile to access to your Back-office and FTP Server
thanks for reply. I have updated my profile with requested fields.
Waiting for a kind resolution.
1. Fixed. That’s child theme issue because it’s not loading parent theme assets (such a bug in 1.7. Resolved in 8.0)
2. Go to Theme Settings → Customer CSS/JS and remove HTML tags. Use only pure JS there
Hello, still not working and in backoffice I can’t find Theme Settings anymore also by using parent theme. Please help
I just enabled Theme Settings link in sidebar for you
Hello, with enabled theme settings, I removed <script> tags from custom JS but UI still not working. Cart element in header won’t open panel so people can’t finalize orders and can’t see cart content. Please we need an ultimate fix to let theme work or we will need to ask for a refund. Thanks so much.
Looks like it works now https://take.ms/gE0vT Please test to confirm
Hello, seems working fine now. If I’ll need further support I’ll let you know. Many thanks.
You are welcome!