• Priority: 0
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 10.01.23, 20:58
  • Opened by: Alex

Ticket #24137 - back arrow

Hello
On the product page, if the client first selects one attribute, then another attribute, then the third attribute, and then if he is not interested in these attributes or this product and wants to go to the “back” page, he will not be able to do it right away. And he will have to press “back” as many times as he looked at “prices” or “sizes”.
The client sees this as “the page doesn’t go anywhere” and thinks it’s an error or a bug.
In fact, this is such a mechanic in your template - that the “back” arrow (on the screen is marked with the number 4. ) will cancel the “actions”, and not carry out the “go to the previous page”.
The “back” arrow on almost all resources leads exactly to the previous page from which the client came. This is especially important in the mobile version, where customers are used to using the usual mechanics.
How to fix it?

Attachments:

2023-01-10.jpg (405.9 KiB)

Comments

Fred 11 Jan 2023, 18:11

I would not say that’s a bug at all. That’s how prestashop product page works and it works correct (see how Classic theme works).
Our theme as any other theme doesn’t manage such things.