• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 18.01.23, 11:51
  • Opened by: Fiona
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #24175 - Filter in category page


I tried all the possibilities to add filters on category page, but non is displayed.
When i go through theme settings and edit the category page template, i can show the filter button, but it doesn’t lead anywhere.

Any suggestion on how add product filters on category page?

Many thanks for your help


Fred 18 Jan 2023, 21:32

Hi, Fiona.
Please fill out all necessary fields in your profile https://support.promokit.eu/myprofile to access to your Back-office

Fiona 09 Feb 2023, 14:16

Hi Fred,

I’ve added the necessary details for you to access the back-office

Fred 09 Feb 2023, 18:33

ok. I can’t find a page where the filter should appear. Can you give me direct link?

Fiona 10 Feb 2023, 09:03


Many thanks for your return!
Here is the link for where for example the filters should be: https://www.oncloudnine.ch/en/60-all-bags

As you can see the filter button appears, but you can’t click on it.

Thanks for your help

Fred 10 Feb 2023, 09:20

Something definitely wrongly configured.
As I can see in the Filter settings there are only Women and Men categories selected. But the link you gave me is to Bags category.
Please check out carefully module settings. Filter will not appear if there is nothing to filter in a page

Fiona 10 Feb 2023, 09:35

Thanks! I indeed, just needed to select the categories in Filter settings.

Fred 10 Feb 2023, 10:08

You are welcome!