• Priority: 0
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 21.01.23, 13:12
  • Opened by: Ramazan Kaya

Ticket #24193 - AMP ERROR

hello after the theme 8.1.0 update the amp gives error
[21-Jan-2023 15:04:44 Europe/Istanbul] PHP Notice: unserialize(): Error at offset 37336 of 41068 bytes in /home/toptanuc2/public_html/modules/pkamp/classes/builder/profile.php on line 343

Attachments:

amp.PNG (72.7 KiB)

Comments

Ramazan Kaya 21 Jan 2023, 13:26

new post update update errors

[21-Jan-2023 15:22:27 Europe/Istanbul] PHP Notice: Undefined offset: 0 in /home/toptanuc2/public_html/classes/ProductAssembler.php on line 111
[21-Jan-2023 15:22:27 Europe/Istanbul] PHP Warning: array_merge(): Expected parameter 1 to be an array, null given in /home/toptanuc2/public_html/classes/ProductAssembler.php on line 111
[21-Jan-2023 15:22:27 Europe/Istanbul] PHP Fatal error: Uncaught TypeError: Return value of ProductAssemblerCore::addMissingProductFields() must be of the type array, null returned in /home/toptanuc2/public_html/classes/ProductAssembler.php:111
Stack trace:
#0 /home/toptanuc2/public_html/classes/ProductAssembler.php(125): ProductAssemblerCore→addMissingProductFields(Array)
#1 /home/toptanuc2/public_html/modules/pkelements/src/WidgetProductBase.php(189): ProductAssemblerCore→assembleProduct(Array)
#2 /home/toptanuc2/public_html/modules/pkelements/src/WidgetProductBase.php(91): Promokit\Module\Pkelements\WidgetProductBase→getProduct(110)
#3 /home/toptanuc2/public_html/modules/pkelements/classes/WidgetPkproducts.php(259): Promokit\Module\Pkelements\WidgetProductBase→getProducts(’handpicked’, ‘1’, 2, Array, ‘ASC’, ‘position’)
#4 /home/toptanuc2/public_html/modules/creativeelements/includes/base/widget-base.php(522): CE\WidgetPkproducts→render()
#5 /home/toptanuc2/public_html/modules/creativeelements/includes/base/widget-base.php(662): CE\WidgetBase→renderContent in /home/toptanuc2/public_html/classes/ProductAssembler.php on line 111

Attachments:

beauty thame.PNG (266.1 KiB)
Fred 21 Jan 2023, 23:02

Hi, Ramazan Kaya.
Please update credentials in your profile https://support.promokit.eu/myprofile to access to your Back-office

Ramazan Kaya 21 Jan 2023, 23:08

hello i have updated

Fred 21 Jan 2023, 23:18

Ok, as I can see in the error log the error caused by migrationpro module.
You can try to disable it

Ramazan Kaya 21 Jan 2023, 23:32

i lifted it did not improve

Fred 21 Jan 2023, 23:43

Yes, I see another error message now.
Back to you tomorrow, today is too late

Ramazan Kaya 22 Jan 2023, 00:00

Ok

Fred 22 Jan 2023, 10:39

The issue has been fixed. Please test to confirm the change

Ramazan Kaya 22 Jan 2023, 14:00

[22-Jan-2023 15:58:45 Europe/Istanbul] PHP Notice: unserialize(): Error at offset 37336 of 41068 bytes in /home/toptanuc2/public_html/modules/pkamp/classes/builder/profile.php on line 343

amp has problem

Fred 22 Jan 2023, 14:32

The issue has been fixed. Please test to confirm the change

Ramazan Kaya 22 Jan 2023, 14:37

ok fixed

Fred 22 Jan 2023, 14:42

You are welcome!

Ramazan Kaya 22 Jan 2023, 14:56

cart icon not working can you check

Ramazan Kaya 22 Jan 2023, 15:02

these icons are not working can you check

Attachments:

cart.PNG (8.7 KiB)
Fred 22 Jan 2023, 22:12

I just checked out and all buttons works correctly - https://take.ms/wVNq2

Ramazan Kaya 23 Jan 2023, 19:39

No it didn’t work clear cookies and try again, please post previous theme, this has errors

Fred 23 Jan 2023, 20:02

I just record my screen special for you and you can see that everything work as expected. Of course if you remove cookies your session will gone with all personal informations like cart etc… See the video https://take.ms/HVuh9

Ramazan Kaya 23 Jan 2023, 20:14

okay, done
thank you

Fred 23 Jan 2023, 20:17

No problem, you are welcome

Ramazan Kaya 25 Jan 2023, 01:31

There is a problem with the amplifier basket again, it is not working. if the problems will be fixed with the prestashop 8.0.1 update, please upgrade . i tried to do the upgrade process but it gives an error

Fred 25 Jan 2023, 09:15

but what is the problem with cart? it works fine for me https://take.ms/fEPzB the same on mobile.
What are you trying to upgrade? As I can see you have the latest theme version

Ramazan Kaya 25 Jan 2023, 10:03

Amp is not added when adding products in the cart

Fred 25 Jan 2023, 10:51

Yes, I see now. Working to figure out what’s wrong

Fred 25 Jan 2023, 19:35

strange that everything works fine in browser, but not on mobile device

Ramazan Kaya 26 Jan 2023, 12:24

Will you provide a solution to the problem?

Fred 26 Jan 2023, 12:42

Please be patient, we have a lot of other tickets as well. Back to you as soon as possible with a solution

Fred 26 Jan 2023, 21:31

We have found out that’s bug specific to Prestashop 8.0
We keep working on that to find a solution as soon as possible, so don’t worry.

Fred 28 Jan 2023, 13:04

We are in contact with Prestashop developers. They have to help us with this problem.
We will keep you in touch.

Ramazan Kaya 28 Jan 2023, 13:08

Ok thank you

Ramazan Kaya 31 Jan 2023, 01:53

It would be more appropriate if I install prestashop 8.0.1 and try the theme again, maybe the problem will be solved

Fred 31 Jan 2023, 09:05

Taday we have a call at 11:00, maybe that will help us to figure out what’s wrong. Because the issue is present in 8.x version only. So please wait.

Fred 31 Jan 2023, 17:57

So we had a call today.
Unfortunately they didn’t provide direct solution only give us some suggestions what we have to check, so we keep working hard on that.
This issue has highest priority because it’s present even in our demo page, so don’t worry, the solution will be found.

Ramazan Kaya 02 Feb 2023, 21:46

Hi, tried again for prestashop 8.0.1 version, amp problem is not solved, this problem seems to take too long to solve, so amp is disabled. Solve this problem, please get back to me.

Fred 02 Feb 2023, 21:48

Please don’t worry. As I already wrote you this problem has highest priority.
We are in contact with Prestashop developers, they also trying to understand what’s wrong.
I’ll back to you with some news soon.