- Priority: 0
- Status: Waiting on customer
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 21.01.23, 13:12
- Opened by: Ramazan Kaya
Ticket #24193 - AMP ERROR
hello after the theme 8.1.0 update the amp gives error
[21-Jan-2023 15:04:44 Europe/Istanbul] PHP Notice: unserialize(): Error at offset 37336 of 41068 bytes in /home/toptanuc2/public_html/modules/pkamp/classes/builder/profile.php on line 343
Comments
new post update update errors
[21-Jan-2023 15:22:27 Europe/Istanbul] PHP Notice: Undefined offset: 0 in /home/toptanuc2/public_html/classes/ProductAssembler.php on line 111
[21-Jan-2023 15:22:27 Europe/Istanbul] PHP Warning: array_merge(): Expected parameter 1 to be an array, null given in /home/toptanuc2/public_html/classes/ProductAssembler.php on line 111
[21-Jan-2023 15:22:27 Europe/Istanbul] PHP Fatal error: Uncaught TypeError: Return value of ProductAssemblerCore::addMissingProductFields() must be of the type array, null returned in /home/toptanuc2/public_html/classes/ProductAssembler.php:111
Stack trace:
#0 /home/toptanuc2/public_html/classes/ProductAssembler.php(125): ProductAssemblerCore→addMissingProductFields(Array)
#1 /home/toptanuc2/public_html/modules/pkelements/src/WidgetProductBase.php(189): ProductAssemblerCore→assembleProduct(Array)
#2 /home/toptanuc2/public_html/modules/pkelements/src/WidgetProductBase.php(91): Promokit\Module\Pkelements\WidgetProductBase→getProduct(110)
#3 /home/toptanuc2/public_html/modules/pkelements/classes/WidgetPkproducts.php(259): Promokit\Module\Pkelements\WidgetProductBase→getProducts(’handpicked’, ‘1’, 2, Array, ‘ASC’, ‘position’)
#4 /home/toptanuc2/public_html/modules/creativeelements/includes/base/widget-base.php(522): CE\WidgetPkproducts→render()
#5 /home/toptanuc2/public_html/modules/creativeelements/includes/base/widget-base.php(662): CE\WidgetBase→renderContent in /home/toptanuc2/public_html/classes/ProductAssembler.php on line 111
Attachments:
Hi, Ramazan Kaya.
Please update credentials in your profile https://support.promokit.eu/myprofile to access to your Back-office
hello i have updated
Ok, as I can see in the error log the error caused by migrationpro module.
You can try to disable it
i lifted it did not improve
Yes, I see another error message now.
Back to you tomorrow, today is too late
Ok
The issue has been fixed. Please test to confirm the change
[22-Jan-2023 15:58:45 Europe/Istanbul] PHP Notice: unserialize(): Error at offset 37336 of 41068 bytes in /home/toptanuc2/public_html/modules/pkamp/classes/builder/profile.php on line 343
amp has problem
The issue has been fixed. Please test to confirm the change
ok fixed
You are welcome!
cart icon not working can you check
these icons are not working can you check
Attachments:
I just checked out and all buttons works correctly - https://take.ms/wVNq2
No it didn’t work clear cookies and try again, please post previous theme, this has errors
I just record my screen special for you and you can see that everything work as expected. Of course if you remove cookies your session will gone with all personal informations like cart etc… See the video https://take.ms/HVuh9
okay, done
thank you
No problem, you are welcome
There is a problem with the amplifier basket again, it is not working. if the problems will be fixed with the prestashop 8.0.1 update, please upgrade . i tried to do the upgrade process but it gives an error
but what is the problem with cart? it works fine for me https://take.ms/fEPzB the same on mobile.
What are you trying to upgrade? As I can see you have the latest theme version
Amp is not added when adding products in the cart
Yes, I see now. Working to figure out what’s wrong
strange that everything works fine in browser, but not on mobile device
Will you provide a solution to the problem?
Please be patient, we have a lot of other tickets as well. Back to you as soon as possible with a solution
We have found out that’s bug specific to Prestashop 8.0
We keep working on that to find a solution as soon as possible, so don’t worry.
We are in contact with Prestashop developers. They have to help us with this problem.
We will keep you in touch.
Ok thank you
It would be more appropriate if I install prestashop 8.0.1 and try the theme again, maybe the problem will be solved
Taday we have a call at 11:00, maybe that will help us to figure out what’s wrong. Because the issue is present in 8.x version only. So please wait.
So we had a call today.
Unfortunately they didn’t provide direct solution only give us some suggestions what we have to check, so we keep working hard on that.
This issue has highest priority because it’s present even in our demo page, so don’t worry, the solution will be found.
Hi, tried again for prestashop 8.0.1 version, amp problem is not solved, this problem seems to take too long to solve, so amp is disabled. Solve this problem, please get back to me.
Please don’t worry. As I already wrote you this problem has highest priority.
We are in contact with Prestashop developers, they also trying to understand what’s wrong.
I’ll back to you with some news soon.
So they explained to me that cart rules was changed in PS8 – https://github.com/PrestaShop/PrestaShop/pull/27803 now we are trying to implement the same in the AMP module.
If it’s so critical for you , you can disable AMP for a while
It’s okay, but our support period will expire, I can’t work because of this problem, the fate is not known, please extend your time during the support period
As I wrote you, that’s important issue and we are going to fix it as soon as possible in any case.
I can extend your support if you want.
It’s okay, but our support period will expire, I can’t work because of this problem, the fate is not known, please extend your time during the support period
You currently have about 3 months of support. I believe we will fix it much faster
This problem is sure to be very long so please help me fix mobile and Computer pagespeed errors with amp disabled
Attachments:
The theme is optimised according to google’s requirements as much as possible.
Our support doesn’t cover optimising a website for pagespeed, because that’s unique for every website, and there is no any universal solution.
As for the AMP, don’t worry, it’s in progress, and as I already wrote, it has highest priority
the problem cannot be solved
Yes, it’s can’t be solved yet, but we are in contact with Prestashop developers, they are trying to help us
does amp work in 1.7.8.8 we have to go to the old version at least we must activate the site now it takes too long now bug fixing
I’m really sorry, but we don’t have solution yet.
The module was sent to Prestashop developers, they promised to find out what’s happened. Unfortunately we didn’t get any response yet. We are keep waiting.
I wrote you many times that issue has highest priority for us.
Yes, it was working in 1.7.x
hello, we are back to version 1.7.8.8. There is a problem with the amp. Login error please help. please let me know when prestashop 8 issue is resolved
I just registered and logged in successfully https://take.ms/3AzFd
there are amp errors home page is empty category gives error log error
Attachments:
Fixed
1.7.8.8 is it not working?amp
It’s working fine
Hi, Ramazan.
Here is the fixed file. Put it into the folder
Attachments:
Is the “1 star” your “thank you” for provided solution? Great! We are appreciating that!
hello we can raise stars no problem ajaxCart.php
(12.9 KiB) what does this file do. I want the AMP category ranking to look like the picture below
Attachments:
That file fixes the problem you reported.
If you want such view, you need to customise AMP files
You say that you are uncomfortable with 1 star and you say that you can do it yourself even though we do not have software knowledge. If we had, we would not have written to you.
You asking about customisation service that is not included in our support.
8.1.0 PRESTHOP COMPATIBILITY
8.1 is not released yet
Amp solution solved at 8.0.0
Great!
merhaba ay sonra destek süresi doluyor amp hatası hala düzelmedi bunun için ne diyorsunuz
moduł AMP był naprawiony kilka miesięcy temu, i jest ten fix wprowadzony do Pana sklepu
peki prestashop 8.0.4 ile çalışıyormu tema
verdiğim puanı yükselteceğim
Please check it out. I wrote you that we have fixed your store long time ago
başka bir sitede denme yaptım amp yine sepete ekleme sorunu var
Where I can see the issue?