- Priority: 0
- Status: Waiting on customer
- Theme: Alysum
- Private: No
- Open Date: 01.02.23, 20:17
- Opened by: Alejandro Herrera
Ticket #24229 - Creative Elements in secondary store
I made a second store, but Creative Elements don’t work in it. Even if I design a template in the primary store and import it from the secondary.
What do you mean by “don’t work”?
How can I see the issue?
Hi Fred. The stores are not yet online. Maybe we could connect via teamviewer or something similar?
It’s really hard to debug in this way
Please make sure you have the latest theme version 8.1.2 and Prestashop 8 (or at least 1.7.8)
I’m running prestashop 126.96.36.199 and Alysum version 8.1.2
I can put it in a public ip with an specific port. You’ll need to access the back office of the prestashop, right? or do you have to access the server as well?
yes, back office is enough