• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 04.02.23, 12:47
  • Opened by: Nicola
  • Closed by: Fred
  • Closed on: 08.02.23, 09:34
  • Reason: Closed
  • Comment: Glad to help!

Ticket #24239 - Lost all the preset format

Hello, i was configuring my home page, modifying the Electronic preset. I added only the newsletter widjet, and now it lost all the style of the preset. The problem is both in backoffice and frontoffice. Can you check?


backoffice.jpg (100.3 KiB)


Fred 04 Feb 2023, 13:14

Hi, Nicola.
Please fill out all necessary fields in your profile https://support.promokit.eu/myprofile to access to your Back-office and FTP Server

Nicola 05 Feb 2023, 15:35

Many thanks Fred, i updated all info for the backoffice. If it could be helpful for you, i was modifying the electronic’s home page preset using elementor, i deleted some widjet and added others, when i moved the “newsletter widjet” from the left column to the center column and saved it crashed like now.

Fred 06 Feb 2023, 20:31

Sorry for the long waiting.
I can’t login to your back office with provided credentials. But such kind of issue was in the Promokit Elements module. I just updated it.
Another possible issue is the layout. Selected in the Theme Settings → Header. Try to switch to another one

Nicola 07 Feb 2023, 08:31

I tested theme settings→ Header with another one, and i have the same issue. Anyway i tried to log in and the link is working. If it doesn’t bring you to the log in page, click on the bottom “try with another method” and bring to you to the page with credentials (i checked user and password are ok). Let me know.

Fred 07 Feb 2023, 18:51

Please update credentials in your profile https://support.promokit.eu/myprofile to access to your Back-office I need to check out your settings

Nicola 07 Feb 2023, 18:56

I just updated the backoffice link

Fred 07 Feb 2023, 19:24

Please try now, it should work.
There was broken Electronics home layout

Nicola 08 Feb 2023, 08:29

Yes now it works. Did i make something wrong that broke the layout? Then i avoid next time to do the same error, or was a bug in the theme?

Fred 08 Feb 2023, 09:15

This problem is resolved in the latest theme version

Nicola 08 Feb 2023, 09:20

Ok many thanks, you can close the ticket