- Priority: 0
- Status: Closed
- Theme: Alysum
- Private: No
- Open Date: 04.02.23, 12:47
- Opened by: Nicola
- Closed by: Fred
- Closed on: 08.02.23, 09:34
- Reason: Closed
- Comment: Glad to help!
Ticket #24239 - Lost all the preset format
Hello, i was configuring my home page, modifying the Electronic preset. I added only the newsletter widjet, and now it lost all the style of the preset. The problem is both in backoffice and frontoffice. Can you check?
Please fill out all necessary fields in your profile https://support.promokit.eu/myprofile to access to your Back-office and FTP Server
Many thanks Fred, i updated all info for the backoffice. If it could be helpful for you, i was modifying the electronic’s home page preset using elementor, i deleted some widjet and added others, when i moved the “newsletter widjet” from the left column to the center column and saved it crashed like now.
Sorry for the long waiting.
I can’t login to your back office with provided credentials. But such kind of issue was in the Promokit Elements module. I just updated it.
Another possible issue is the layout. Selected in the Theme Settings → Header. Try to switch to another one
I tested theme settings→ Header with another one, and i have the same issue. Anyway i tried to log in and the link is working. If it doesn’t bring you to the log in page, click on the bottom “try with another method” and bring to you to the page with credentials (i checked user and password are ok). Let me know.
Please update credentials in your profile https://support.promokit.eu/myprofile to access to your Back-office I need to check out your settings
I just updated the backoffice link
Please try now, it should work.
There was broken Electronics home layout
Yes now it works. Did i make something wrong that broke the layout? Then i avoid next time to do the same error, or was a bug in the theme?
This problem is resolved in the latest theme version
Ok many thanks, you can close the ticket