• Closed by: Fred
  • Closed on: 06.02.23, 23:19
  • Reason: Closed
  • Comment: Glad to help!

Ticket #24240 - product thumb missing

Im on latest prestashop and alysum. There’s a missing product thumbnail in product page builder… Im wondering how to fix this because I want to change onclick behavior of main image so that it zooms instead of opening a popup.


Captain Jean-Luc Picard 05 Feb 2023, 08:36

btw it seems like when I add cross-selling widget to product page that was built with elementor, it just doesnt work, what I mean by that is - it doesnt display products

Fred 05 Feb 2023, 10:31

Hi, Captain Jean-Luc Picard.
Please give me a link where I can see the issue. And show me at a screenshot

Please also update credentials in your profile https://support.promokit.eu/myprofile to access to your Back-office

Captain Jean-Luc Picard 05 Feb 2023, 10:41

your credentials are active, your ssh key is also added and I attached a screenshot, as you can see - main thumb is gone


Captain Jean-Luc Picard 05 Feb 2023, 10:57

Also can you elaborate why cross-selling module only works properly with the default product page?
When I add it myself in elementor to custom product page, it just says “there are no products” even though it works perfectly with the default preset.

Fred 06 Feb 2023, 20:25

Hi, Captain Jean-Luc Picard.
Sorry for long waiting.
There issue with the image is resolved.
As for the crosselling products that’s not the same as “Products in the same category”.
Crosselling show products which was purchased together with the currently viewed product

Captain Jean-Luc Picard 06 Feb 2023, 20:48

I still cant see the option to switch between zoom and popup action for main product image. Where is that?
Also which widget do I use to display “related products”? Those show in cross-selling widget thats on the default alysum product page but when I drag it from elementor myself it works differently somehow? Anyway lets assume cross-selling widget works with data from real sales.
What’s the best way to display related products on the product page then?

Fred 06 Feb 2023, 21:45

1. This option is hidden if you are using Elementor template. But there is a workaround.
- Go to Theme Settings → Product page
- Select “Native layout” and save.
- Now you will see all the options for product page.
- Find zoom option there and enable/disable it
- Select your template back and save
2. Add “Prestashop module” widget and select Related Products module from the list

Captain Jean-Luc Picard 06 Feb 2023, 22:27

thanks, all is clear now. feel free to close this ticket

Fred 06 Feb 2023, 23:19

You are welcome!