- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 04.02.23, 23:56
- Opened by: Captain Jean-Luc Picard
- Closed by: Fred
- Closed on: 06.02.23, 23:19
- Reason: Closed
- Comment: Glad to help!
Ticket #24240 - product thumb missing
Im on latest prestashop and alysum. There’s a missing product thumbnail in product page builder… Im wondering how to fix this because I want to change onclick behavior of main image so that it zooms instead of opening a popup.
Comments
btw it seems like when I add cross-selling widget to product page that was built with elementor, it just doesnt work, what I mean by that is - it doesnt display products
Hi, Captain Jean-Luc Picard.
Please give me a link where I can see the issue. And show me at a screenshot
Please also update credentials in your profile https://support.promokit.eu/myprofile to access to your Back-office
your credentials are active, your ssh key is also added and I attached a screenshot, as you can see - main thumb is gone
Attachments:
Also can you elaborate why cross-selling module only works properly with the default product page?
When I add it myself in elementor to custom product page, it just says “there are no products” even though it works perfectly with the default preset.
Hi, Captain Jean-Luc Picard.
Sorry for long waiting.
There issue with the image is resolved.
As for the crosselling products that’s not the same as “Products in the same category”.
Crosselling show products which was purchased together with the currently viewed product
I still cant see the option to switch between zoom and popup action for main product image. Where is that?
Also which widget do I use to display “related products”? Those show in cross-selling widget thats on the default alysum product page but when I drag it from elementor myself it works differently somehow? Anyway lets assume cross-selling widget works with data from real sales.
What’s the best way to display related products on the product page then?
1. This option is hidden if you are using Elementor template. But there is a workaround.
- Go to Theme Settings → Product page
- Select “Native layout” and save.
- Now you will see all the options for product page.
- Find zoom option there and enable/disable it
- Select your template back and save
2. Add “Prestashop module” widget and select Related Products module from the list
thanks, all is clear now. feel free to close this ticket
You are welcome!