• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 07.02.23, 11:32
  • Opened by: Davide Erba
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #24246 - Size Guide don't pubblic the content

Size Guide don’t public the content



Davide Erba 07 Feb 2023, 12:42

Now it’s like this and have not tabs


Davide Erba 07 Feb 2023, 12:43

And Get this error
Errore (3) Eccezione lanciata dal modulo pksizeguide su reset. Errore durante la reimpostazione del modulo pksizeguide. The hook id #799 does not exist in database

Fred 07 Feb 2023, 18:39

Hi, Davide.
Where I can see that Size Guide? Can you please give me a link?

Fred 08 Feb 2023, 19:06

But as I can see you have disabled all settings in the module settings.
Or you want to display specific content for a product?

Davide Erba 09 Feb 2023, 12:36

Hi Fred,
I’ll give you more information.
Within that product I created a dedicated size guide. By activating it, however, the tab with re the related information does not appear.
I hope I have been clear.

Fred 09 Feb 2023, 18:57

I just selected a new size guide in the product and it seems to work https://take.ms/77xcS

Davide Erba 09 Feb 2023, 19:03

Hi Fred,
I tried editing your test by selecting a brand (see hole) and putting default in the product. Why doesn’t it work this way? Shouldn’t this tab load correctly in the selected brand? So I’m missing it?


Cattura.JPG (17.5 KiB)
Fred 10 Feb 2023, 20:33

Yes, of course that would be better to have it working in this way, but unfortunately it works as it works.
We have really big list of things to do and working hard to implement that as soon as we can https://alysum.promokit.eu/promokit/alysum-changelog.html

Davide Erba 10 Feb 2023, 21:05

Hi Fred,
OK, thank you for the feedback. To date, we have never updated the topic. Do you recommend proceeding or do you wait? Could there be problems with updating? And if so how should we go about doing it?


Fred 10 Feb 2023, 21:32

As you like.
Of course it can cause some problems, it depends on certain prestashop installation. Every shop has its own modules set + third party modules and predict potential issues just impossible. That’s why we recommend to make a backup before update.
In case of such problem you can create a ticket and we will try to resolve it as soon as possible