• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 08.02.23, 21:28
  • Opened by: ignacio Karmy
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #24255 - no info after making a order with asylum


After placing an order, I do not get the information about the reference, the payment, etc., see the attachment

Can you help me with this please?


pedido.jpg (56.5 KiB)


Fred 08 Feb 2023, 21:38

Do you mean summary email?
Emails are not a part of the theme. Please make sure everything is configured correctly in your back office

ignacio Karmy 08 Feb 2023, 21:59

I am referring to the purchase variables, reference, shipping method, etc. does not appear. look on “Order Detail” “Detalle delpedido”

thank you

Fred 08 Feb 2023, 22:02

That information was displayed before the last click before purchase. That’s how prestashop works. You can check out default theme.