- Priority: 0
- Status: Waiting on customer
- Theme: Alysum
- Private: No
- Open Date: 10.02.23, 09:49
- Opened by: Fabian Draaijers
Ticket #24261 - The PK elemets are not working
Some of the PK elements are not working after update.
if i try to reset the promokitwidges module it comes back with an error that not all the hooks are installed.
can you please have a look.
This is on the Bijdesi website
Please let me know what widgets doesn’t work
As for the reset issue, that’s known Prestashop issue. Here is the solution https://www.youtube.com/watch?v=UfEpLikS4W4
But I’m not sure the reset is necessary
Hi Fred, I did the reset but it dit not help.
The header items widget is not working.
I can select is but is sais Make sure the “Header Items” module is installed
so i thougt a reset would work, but no.
can you please have a look.
There is no more Header Items module in the latest theme version. Use other header widgets instead.
If you will need assistance, just let me know
Ok, I will do that.
the module is still used in the templates delivred with the theme so that why I thout it was not working.
If I need help I wil contact you again.
Yes, if you have old templates you still have a reference to header items module. In the new templates there is no more Header Items
I think that the upgrade to the latest template did not completely work.
The new templates are not complete and its still using the old templates.
Were can I find the new templates?
You can find all templates in this folder /modules/pkelements/src/Install/templates/
Im bothering you again.
ive updated the templates an allso installed the latest template update.
only now I get the “template could not be loaded “error in crazy elements.
allso the webpage stays blank when I load it.
can you please have a look?
How did you update the templates?
Try to import a template manually in your back office
That is what I did.
Ok, please give me more details and I’ll try to do that for you.
What templates do you want to upload?
Which website I have to check? (you have two)
Is on the bijdesi site
I got is working again.
I restored to an earlier point.
At that point the site was working only the theme used the old templates.
I removed the old templates and loaded the new ones.
Then it was working ok.
the problem i think is coming i think from the crazy elements I use, I have a license for the origional addon to.
If I try to use a PK element in a template made with CE I promps me to change settings and if I accept, all stops working.
The only problem I have now, if I use the Ce button in the PK theme settings to edit the default native theme layout I get a blank page.
I dit not update the theme to the 8.1.3 version this time, Im stil running 8.1.2
Here is the fixed file
Upload it to /modules/pkthemesettings/src/Core/
i have some problems with the brands PK elements.
the carosel does not work, it works in Grid mode.
because of some other problems i rebiuld the website and updated to PS8 but this problem stayed.
i had it allso in PS1.7.8
can you please have a look
As I can see you have two websites, which one I have to check?
Its the bijdesi.nl site
I see only blank page there https://take.ms/NuhX5
sorry because of the upgrade to PS18 the login changed.
i updated the website details.
I see you have Creative Elements Pro and it seems slider script was updated there and not compatible with our widgets.
We can try to contact module developers to report the issue.
You can ask try to use their native widgets instead