• Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #24264 - Website lost after editing menu

Hello guys first of all gret prestashop theme!!!

We are writting to you guy to ask for help right now are in a pickle here Because we hired a comapany that made the install of this beautifull theme but they never asked for support is somenthing was not working properly.

we have 2 websites with the same theme as multistore

www.mamaternity.com.co (the complex theme version)

(we have a test domain where we left a old version of the mamaternity website, and you can see how was the website layout

and

www.womanpg.com

Few days ago we were trying to set the Mobil menu (the burguer menu) to show on mamaternity.com.co but suddenly the entire site disspeard leaving behind the basic structure of the website on Mamaternity.com.co

then we tried to get it back by deactivating the burguer menu but it didn´t worked (img2)

The entire home is there but is not showing (img1)

We really dont know, how outdated is the theme is, or if we update the theme´s, this action may break the other site www.womanpg.com that is currently working but with the same stability Issues

THe theme version is

  Theme "Alysum" v.7.2.0
  Theme Settings v.2.0.5
  prestashop:1.7.8.0
  php_version:7.3.33
  memory_limit:256M
  allow_url_fopen:1
  opcache:check_circle_outline
  CURL:check_circle_outline
  DOM:check_circle_outline
  Fileinfo:check_circle_outline
  GD:check_circle_outline
  Intl:check_circle_outline
  Zip:check_circle_outline

Please help us or if this is too technical can you recommend a professional that can help us out?

Attachments:

img1.jpg (229.1 KiB)
img2.jpg (72.3 KiB)

Comments

Fred 11 Feb 2023, 09:53

Hi, Patricia Guevara.
Please fill out all necessary fields in your profile https://support.promokit.eu/myprofile to access to your Back-office and FTP Server
P.S. Thank you for your compliments :)

Patricia Guevara 12 Feb 2023, 21:28

Hello fred THank you for your quick response

cpanel/ftp access
www.mmaternity.com.co/cpanel User
womanpg
password
M@maternity2019/

mamaternity prestashop details access details
User
test@erre9.com
Password
M4m4t3rn1t1###

Please remember we are using this amazing template as multistore template both www.mamaternity.com.co and www.womanpg.com wich is the same company but different customer target.

THank you so much for your support on this matter Fred.

Have a nice day

Patricia Guevara 12 Feb 2023, 21:28

please let me know if I can Be on any help

Fred 13 Feb 2023, 18:05

Hi, Patricia.
Sorry for long waiting.
I don’t see a link to Prestashop back office.
Can you just fill in all necessary details in your profile? → https://support.promokit.eu/myprofile

Patricia Guevara 13 Feb 2023, 21:12

Hello fred
This is the info

cpanel/ftp access
www.mmaternity.com.co/cpanel
User
womanpg
password
M@maternity2019/

mamaternity prestashop details access details

prestashop access for both websites
www.mamaternity.com.co and
www.womanpg.com

User
test@erre9.com
Password
M4m4t3rn1t1###

Fred 13 Feb 2023, 21:36

But I need prestashop back office, not cPanel. Please fill out all necessary fields in your profile https://support.promokit.eu/myprofile

Patricia Guevara 13 Feb 2023, 22:00

This is the acces for both

https://mamaternity.com.co/admin323i5kj6q/

Patricia Guevara 13 Feb 2023, 22:22

how shoud I add the server info BC I Dont See where to place it here https://support.promokit.eu/myprofile

Fred 13 Feb 2023, 22:43

Ok, I can login now.
So what website is disappeared? Because as I can see all websites works right now

Patricia Guevara 13 Feb 2023, 23:33

A huge portion of the website are missing, please check the image attached. and you will understand what I meant

It should be with a lot of elements the website is not showing after activating the mobil menu.

please check this another website at the same account

www.patriciaguevara.com (is not quite the same Layuout) website but you will undestand what I meant

Besst regards

Attachments:

img1.jpg (229.1 KiB)
Fred 14 Feb 2023, 00:34

Yes, I see now.
I suppose you made theme update and that causes the issue. Can you confirm that?
In any case, do you have a backup of your working website?

Fred 14 Feb 2023, 18:29

As I can see you have Alysum theme version 7.2 and keep using Page Builder.
BUT since the 7.0 version there is no more Page builder module. We are using Elementor instead.
That’s why I asked about the update, because it looks updated but not fully, because you still have outdated Page builder.

Do you have a backup to restore working version?

Fred 14 Feb 2023, 19:45

I don’t ask you to send me a backup. I jus tasked you to restore it if it’s possible
P.S. Please reply in the t ticket page (not through the email) because as you can see there is no your messages here

Patricia Guevara 14 Feb 2023, 20:09

After restoring the site… Would you help me Updating the theme on a proper manner?

Fred 14 Feb 2023, 21:29

What I can say exactly is there there is no way to convert Page Builder layouts into Elementor layouts automatically. You will need to build layouts in Elementor from scratch. So I’m not sure is that a good idea to update the theme for you.
But you have to decide.


Yes, I see that huge portion is missing, and I wrote you why, because you have partially updated theme but still using the old Page Builder which doesn’t supported by the theme version you have.
Thew best solution is to restore a backup with working website.

Patricia Guevara 14 Feb 2023, 21:32

After restoring the site… Would you help me Updating the theme on a proper manner?

Fred 14 Feb 2023, 21:34

What I can say exactly there is no way to convert Page Builder layouts into Elementor layouts automatically. You will need to build layouts in Elementor from scratch. So I’m not sure is that a good idea to update the theme for you.

Patricia Guevara 14 Feb 2023, 21:42

FOr what I understand and please correct me if I´m wrong is

I should update the theme to the last version and then rebuild the home with Elementor?

Patricia Guevara 14 Feb 2023, 21:44

Another quiestion would be

Would be the homes from the websites
www.mamaternity.com.co
and
www.womanpg.com the only pages on the websites that would need to be rebuilded from scratch?

Fred 14 Feb 2023, 22:16

There are two ways:
1. Restore a backup of working site and do not update the theme.
2. Yes, update and rebuild layouts
3. I can’t say. Just rebuild those pages you need

Patricia Guevara 14 Feb 2023, 23:31

Hello fred about this thread

1. Restore a backup of working site and do not update the theme.
—–> If I do this every time I touched the website in the future, the site may get brroken correct?

2. Yes, update and rebuild layouts
—–> Updating the website with the new elementor features would cause another failures on the website? does you guys ave any experince on this matter with other clients?

3. I can’t say. Just rebuild those pages you need
—–> Can you tell me wich pages you think will get broken with this update?

Patricia Guevara 14 Feb 2023, 23:49

Last question does Promokit have developed a script to transfer the information from a existing site to a new Alysum version?
I meant something like a script patch?

Fred 15 Feb 2023, 17:18

Unfortunately there is no such script.
Page builder is an old module developed in 2013. Creative Elements (Elementor) is completely new module with completely another way to build and keep templates.
Thant’s why I noticed that you will need to build new layouts manually

Patricia Guevara 15 Feb 2023, 17:27

but its only the “home” on both sites correct?
i meant
www.mamaternity.com.co
and
www.womanpg.com the rest of the website will be working just fine?

Patricia Guevara 15 Feb 2023, 17:30

I meant the inner pages wont need to be rebuilt
correct?

Fred 15 Feb 2023, 17:30

if you need only home, yes, it’s only home

Patricia Guevara 15 Feb 2023, 17:30

Last question does Promokit have developed a script to transfer the information from a existing site to a new Alysum version?
I meant something like a script patch?

Fred 15 Feb 2023, 17:31

it depends on your needs, sorry, but I don’t know what to you want to have that’s why I can’t give you more precise answer

Patricia Guevara 15 Feb 2023, 17:38

In that order of ideas
If I update the website to the last version and rebuid the home on both sites the website will be ok then
or have the promokit team spotted other errors on Alysum with other customers
Correct?

and a follow up question when exactly you guys swiched from the page builder to Elementor?
and does new update comes a licence or just the regular one that came on wordpress?

Fred 15 Feb 2023, 18:13

1. Of course we will help you with any problems after update.
2. We have dropped Page builder in the version 7.2. Find more details in the changeling https://alysum.promokit.eu/promokit/alysum-changelog.html

3. You don’t need any additional license

Patricia Guevara 15 Feb 2023, 18:18

I meant the inner pages wont need to be rebuilt
correct?

Fred 15 Feb 2023, 18:49

I have no idea. If you want to build or re-build them, just do that.
Sorry, but I don’t know how your website is currently configured.
I’m ready to help, but I can’t reply to this specific question because I just don’t know

Patricia Guevara 15 Feb 2023, 20:42

I meant the inner pages wont need to be rebuilt
correct?

Fred 15 Feb 2023, 20:56

You do not need to rebuild a page if it is not composed with page builder

Patricia Guevara 15 Feb 2023, 21:02

I would need to, BC both homes mamaternity.com.co and womanpg.com were created with page builder Am I right???

Fred 15 Feb 2023, 21:15

Yes

Patricia Guevara 16 Feb 2023, 22:34

I just create a Separate mirror site and I would like to try the full Update to see how it behaves and make the test on that site first to make it on the live site afterwards.

Ca you guide me how can I make a full Update

Best Regards

Fred 17 Feb 2023, 09:21

Please check out video tutorial in the theme’s documentation https://alysum.promokit.eu/promokit/documentation/#theme_update

Please also update Prestashop itself