- Priority: 0
- Status: Closed
- Theme: Alysum
- Private: No
- Open Date: 11.02.23, 05:44
- Opened by: Patricia Guevara
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #24264 - Website lost after editing menu
Hello guys first of all gret prestashop theme!!!
We are writting to you guy to ask for help right now are in a pickle here Because we hired a comapany that made the install of this beautifull theme but they never asked for support is somenthing was not working properly.
we have 2 websites with the same theme as multistore
www.mamaternity.com.co (the complex theme version)
(we have a test domain where we left a old version of the mamaternity website, and you can see how was the website layout
Few days ago we were trying to set the Mobil menu (the burguer menu) to show on mamaternity.com.co but suddenly the entire site disspeard leaving behind the basic structure of the website on Mamaternity.com.co
then we tried to get it back by deactivating the burguer menu but it didn´t worked (img2)
The entire home is there but is not showing (img1)
We really dont know, how outdated is the theme is, or if we update the theme´s, this action may break the other site www.womanpg.com that is currently working but with the same stability Issues
THe theme version is
Theme "Alysum" v.7.2.0 Theme Settings v.2.0.5 prestashop:18.104.22.168 php_version:7.3.33 memory_limit:256M allow_url_fopen:1 opcache:check_circle_outline CURL:check_circle_outline DOM:check_circle_outline Fileinfo:check_circle_outline GD:check_circle_outline Intl:check_circle_outline Zip:check_circle_outline
Please help us or if this is too technical can you recommend a professional that can help us out?