- Priority: 0
- Status: Waiting on customer
- Theme: Alysum
- Private: No
- Open Date: 12.02.23, 17:59
- Opened by: Tara Denkers
Ticket #24266 - Error activating theme due to pkelements
I want to activate the theme. However, I get an error that says installing is not possible due to the module pkelements being invalid.
I tried downloading the module first, however I get the same error. Saying it is not possible to load the module since it’s invalid.
Any idea how I can fix it?
Thanks in advance!
Hi, Tara Denkers.
I see such issue first time.
Can I try to install it for you?
Please fill out all necessary fields in your profile https://support.promokit.eu/myprofile to access to your Back-office and FTP Server
Thanks! That would be really great. I filled in the details.
Looks like something wrong with php version. Do you have an option to update your php at least to 7.2?
We just upgraded to 7.4. Does it work now?
Yes, I installed it now
Thank you. However, as soon as I activate the theme I get an HTTP 500 error on the frontend of the website. When I switch back to the Classic theme the error is gone.
For some reason the menu was broken, now it works