• Priority: 0
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 12.02.23, 17:59
  • Opened by: Tara Denkers

Ticket #24266 - Error activating theme due to pkelements

Hello,

I want to activate the theme. However, I get an error that says installing is not possible due to the module pkelements being invalid.

I tried downloading the module first, however I get the same error. Saying it is not possible to load the module since it’s invalid.

Any idea how I can fix it?

Thanks in advance!

Comments

Fred 12 Feb 2023, 18:50

Hi, Tara Denkers.
I see such issue first time.
Can I try to install it for you?
Please fill out all necessary fields in your profile https://support.promokit.eu/myprofile to access to your Back-office and FTP Server

Tara Denkers 12 Feb 2023, 19:50

Hi,

Thanks! That would be really great. I filled in the details.

Fred 12 Feb 2023, 21:35

Looks like something wrong with php version. Do you have an option to update your php at least to 7.2?

Tara Denkers 13 Feb 2023, 11:33

We just upgraded to 7.4. Does it work now?

Fred 13 Feb 2023, 17:48

Yes, I installed it now

Tara Denkers 13 Feb 2023, 21:32

Thank you. However, as soon as I activate the theme I get an HTTP 500 error on the frontend of the website. When I switch back to the Classic theme the error is gone.

Fred 13 Feb 2023, 22:52

For some reason the menu was broken, now it works