- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 15.02.23, 11:54
- Opened by: Simon WebSupport
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #24283 - Three style settings fix
Good morning,
first of all I inform you that the site in question is under maintenance but I can provide you with a personalized account for you to access if you need it.
The theme in general works very well but there are some things to fix, I have searched far and wide but have not been able to do it.
Three important things to fix:
1- I set a background from customer CSS, it is seen correctly in the home but not in the header which instead has a white background (also in the preview of the creative elements editor I see the background correctly, in the browser no, all the header white) I don’t understand where I went wrong, if I went wrong…
2- in pkthemesettings I configured the text color to white in “general typography” but in many areas of the site pages the texts remained gray and dark such as for example the product titles, the prices and, in some modules, even the filters like: special, new, best sellers, etc
3- the width of the (body?) is not exact, there is a scrollbar also horizontally that ends in an empty area, I would like to remove it
I provide the pictures attached
I can also do it myself if you explain well what to do or I can provide you with access to the back office, the important thing is that you provide us with the necessary support and, precisely, explain well what the necessary changes are so that we will not have need to ask the same things several times boring you and also we will be able to get back online in a short time.
Thank you in advance
Comments
I forgot … even the breadcrumbs are still dark in color, I would like to make them white or very light gray with a green in hover
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Hi, Simon.
Please fill out all necessary fields in your profile https://support.promokit.eu/myprofile to access to your Back-office
I forgot … even the breadcrumbs are still dark in color, I would like to make them white or very light gray with a green in hover
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ok, I have filled in all the necessary fields. let me know, thanks in advance
I don’t have permissions to disable Maintenance mode, or add my IP to exceptions
Ok I gave you the permissions but please don’t disable the maintenance mode because the site is not ready
1. Fixed
2. Yes, some text has different color because it can be part of some logical block.
3. I can’t find where is the issue. Please give me direct link to that page and let me know your window width
4. Fixed (see CSS code in the Theme Settings)
Thank you!
Excuse my ignorance but I can’t even find where I can change the 404 standard page of prestashop, could you please indicate it to me?
And in your opinion what is the best way to find and modify at logical block level?
1. Try this file
2. If you just want to change the color, we recommend to use Developer Tools of your browser to change such small things https://www.youtube.com/watch?v=wcFnnxfA70g
we’re almost there, I think
But there are some things I can’t change to fix:
the + and - buttons on the product and cart pages are invisible
I can’t change the color of the counter of items in the cart, I would like 61ce70 with black text (number)
I can’t get rid of the white band at the bottom of the page, it can be seen when the desktop page is narrowed down and also when viewed from a tablet, furthermore, still in tablet mode, I can’t reduce the fonts of the “products” modules
in the preset page “menu-1” in subcategories if I set medium images type the system searches in a folder where there are no images or looks for another name
AMP doesn’t have any examples to work on, I dont find how to make it work with my images and slides from the desktop/tablet version, also it shows error 500 if I go to any category
help please,
thanks in advance
To change the color, just open web developer tools of your browser to find an element, like this https://take.ms/Nyevl The code will be like this:
The same for other elements.
We recommend to use Developer Tools of your browser to change such small things https://www.youtube.com/watch?v=wcFnnxfA70g
As for the AMP. Please check out theme’s documentation to decide do you need it or not → https://alysum.promokit.eu/promokit/documentation/amp/.
AMP is just an option and might be disabled with no problem.
To fix the issue on category page, try this https://support.promokit.eu/task/24280
Thanks but,
for the buttons I only succeeded in the product page but the result is not what I wanted, I wanted the green border around the button and the whole green button only in on-hover
I don’t know where to insert the background color of the buttons in the cart page.
Same for the color of the counter of items in the cart, I would like 61ce70 with black text (number) and the white band at the bottom when sctretch the window and in tablet mode.
I started thinking about AMP because I can’t fix the homepage in mobile mode and regarding the guide you linked to me I don’t know what are the object cookies to comment…
please help me, it’s child’s play for you
in the video guide there are already several elements and images set up but I don’t have them, I just need a base to work from.
And I also don’t understand where some elements spawn, as I show you in this screenshot
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Yes, it’s true that it’s not hard for me, but customisation is not included in our support.
To change buttons background on hover use this:
As for the cart counter, you can change the color in the header template. See widget settings
Yes, because that a demo content. You just have to add your images there
I manage if I can find which files to modify and if they are not generated on the fly. I need to fix the mobile view where the order of the home items is completely different from the desktop and tablet version. I don’t see any images in the AMP version otherwise I wasn’t asking. What is included in the price paid? How much does customization cost?
You don’t need to modify files, just add that code to Theme Settings → Customer CSS in your back office
I’m not asking to pay us in such way. Unfortunately, we don’t have time to provide customisations at all.
As for the AMP, looks like I see where the problem is. All demo content is in English, but you have Italian language.
Just try to add a new widgets with your images and so on…
Ok I will try to do what you told me but, please, I ask you at least these two things:
the buttons on the cart page are still fully transparent
and I want to fix the white band at the bottom of the page when narrowing the window, the background is not consistent with the window size
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P.S
Also, when I enter any code in custom css in amp settings and click save it doesn’t keep the code I entered and the field remains empty
The code you need is:
Page background:
Looks like the file doesn’t have permissions for writing
P.S
Also, when I enter any code in custom css in amp settings and click save it doesn’t keep the code I entered and the field remains empty
Looks like the file doesn’t have permissions for writing
Please check that out
P.S
Also, when I enter any code in custom css in amp settings and click save it doesn’t keep the code I entered and the field remains empty
I looked via ftp in the modules/pkamp folder but the permissions all seem correct
I made the change you wrote to me but the result is not what I hoped for
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to make the button transparent:
to add background on hover:
I finally disabled AMP and don’t intend to use it.
However, I noticed that from devtools in the mobile version the theme is correct, but if I visit the site from my smartphone (and therefore I don’t know how to proceed) the white band on the bottom remains and the text of the widget is gray and not white.
All I need is that the up & down buttons on the cart page are the same, like those on the product page or very similar, but not invisible.
With whatever changes we’ve made so far we haven’t gotten to the point.
I apologize again for my requests but I need to fix only these things and then we finished, I promise
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Mobile version ok, sorry for the inaccuracy, now it’s ok.
Only those blessed buttons remain
I just checked out the problem with white screen on mobile phones and I can’t see it neither on iPhone not on Android, see attached screenshots
No worries about reporting any issues here, that’s our work.
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Yes I know. All I need is that the up & down buttons on the cart page are the same, like those on the product page or very similar, but not invisible.
With whatever changes we’ve made so far we haven’t gotten to the point.
See my last message with the screenshots.
I need to fix only these things and then we finishe
Cart buttons are ok now. The code is in Theme Settings
please, can you point me to the right direction?
I can’t find anymore the place where I can modify the cookie-message of the cookie-bar.
I need to change the text and insert the link to the page.
help please
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also i tried to change the background to black in css config and also edit the file directly, cleared the cache, but i still see the gray background…
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Cookie is a part of Theme Settings module, so just go to Translations → Modules → Theme Settings. Find that phrase there and change it.
As for the CSSS, that’s not theme’s problem that some CSS doesn’t work.
1. make sure your selectors are correct
2. try to add “!important” in the end of CSS, more information here https://www.w3schools.com/css/css_important.asp
also i tried to change the background to black in css config and also edit the file directly, cleared the cache, but i still see the gray background…
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I only saw now that it’s the banner generated by amp… there is another one included in the theme I hope
because if I disable amp I no longer have the banner
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I can’t put a link to the relevant page and also it’s only one part of the text
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But where exactly do you want to put a link?
But then I’m forced to use AMP?
I think the rules are these:
Show a cookie banner on the user’s first visit
The cookie notice must:
inform users that your site/app (or any third-party service used by your site/app) is using cookies;
clearly describe the actions that will be considered as a statement of consent;
be sufficiently discontinuous in the navigation of the site to be clearly evident;
contain a link to a cookie policy that explains in detail the purposes, use and activities of third parties available to the user.
Keep in mind that the ones just mentioned are the minimum requirements. The requirements for the content of the cookie banner may change from country to country, based on the indications of the competent authority.
We currently in contact with Prestashop developers in regards of fixing compatibility issue with PS8.0
As for the cookies, we offer basic module, if you need extended features you need to find another module for example this one https://mypresta.eu/modules/front-office-features/european-union-cookie-law.html
I disabled AMP and the banner that appears is the same, I just want to know how I can change its content
Update: I can’t disable the module..
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Thanks for the module:
https://mypresta.eu/modules/front-office-features/european-union-cookie-law.html but it can’t save the text I entered… we are stuck here :(
I also tried amp in a local installation and I can confirm that, even if I only use the English language, all the demo images are missing and I can’t start from an already made structure… so I still haven’t figured out how I can modify without causing disasters
I can’t enter your back office to check.
Do you need to enable AMP and have all demo images, right?
I’m trying on a local installation, can you send me the files to insert please?
I can’t disable AMP in the online installation, don’t work.
Now your login it’s enabled
Yes, I see, for some reason Prestashop can’t disable AMP module.
Go to your server into “modules” folder, find there “pkamp” folder, and rename it somehow to disable the module
I’m trying AMP on a local installation but there’s no demo images, can you send me the files to insert and tell me where, please?
I assume you don’t have “https” enabled on your local server. That’s necessary for AMP to have enabled https
I also tried amp in a local installation and I can confirm that, even if I only use the English language, all the demo images are missing and I can’t start from an already made structure… so I still haven’t figured out how I can modify without causing disasters
it should work, presta is running in https with laragon and ssl active
It’s hard to say what’s wrong without access to website.
You can also check out troubleshooting page here https://alysum.promokit.eu/promokit/documentation/amp/troubleshooting.html
it should work, presta is running in https with laragon and ssl active
there are two files in override/controllers/front, AuthController.php and index.php, should they be removed?
the linked document that talks about SSI is a little out of my reach but, if acting on htaccess can solve the problem… I just need to know how.
if it helps you to understand something more, know that the only image I see is the: /modules/pkamp/views/img/block_bg_mobile.webp in a horizontal strip in the center of the homepage with a white background both above and below, no other image on the page
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I would suggest you to move your website to live server and let me check out what’s wrong
there are two files in override/controllers/front, AuthController.php and index.php, should they be removed?
the linked document that talks about SSI is a little out of my reach but, if acting on htaccess can solve the problem… I just need to know how.
if it helps you to understand something more, know that the only image I see is the: /modules/pkamp/views/img/block_bg_mobile.webp in a horizontal strip in the center of the homepage with a white background both above and below, no other image on the page
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I cannot. And anyway there is the same content also in the live online version
should they be removed? - no, that’s not a problem for sure
The question of SSI matter only on real server, not localhost.
Where I can see the online version?
where you have already looked, spypoint.it
and there is also a problem related to structured data, please help me to solve because
I have already been told from multiple sources that I need to ask the theme vendor for this
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I find this:
https://www.prestashop.com/forums/topic/1016774-risolto-devi-specificare-offers-review-o-aggregaterating/ https://github.com/PrestaShop/PrestaShop/pull/14558/commits
if we just need to remove the snippets from the thumbnails it’s perfect,
but I didn’t understand if I can and/or should deactivate them all in one fell swoop
How to login to back office? I see only this → https://take.ms/z4kef
it’s the link below
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were you successful in logging in? Everything is OK? please let me know when I can validate the fix in the google console because it’s penalizing us
Yes, I can login now.
I can’t understand where the issue is coming from. There is no such problem in the theme by default.
Do you have some specific module to add snippets?
please, do you know how to deal with this ?
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Do you have some specific module to add snippets?
No, I don’t think so
please, do you know how to deal with this ?
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Please don’t worry, we other customers and not able to reply immediately.
The issue has been fixed. Please test to confirm the change → https://search.google.com/test/rich-results/result?id=a4YjvKzMJ79anzfA1cI0Nw
Thank you, validation has started and five have already passed
I also found this among the errors
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AMP is valid by default.
In most cases, such errors are caused by the content you have added to the website. Please check the content and make sure it is valid. You can use this validator to help you do so https://validator.ampproject.org
I also tried to add, but it never let me save… so
we still have to fix one important thing, the cookie banner.
Since we are talking about amps, we could fix it or exclude it permanently, it depends
I wanted to use amp but it doesn’t work correctly, I followed the guide but I didn’t find a solution, I entered the homepage configuration but it didn’t let me change anything, there were no images in the preview but yes on the server… also for a while I no longer see its menu on the left in the dashboard (the module is active)
If AMP gives problems and cannot be corrected, it’s fine for me to disable it, but it is important that in any case the standard cookie banner is visible! I also need to be able to configure it (you still haven’t told me where to change it, I have to insert the link to: https://www.spypoint.it/content/6-cookie-law)
Looks like AMP module is not installed correctly, for some reason → https://take.ms/vPlgw Please try to reset it
I also tried to add, but it never let me save… so
we still have to fix one important thing, the cookie banner.
Since we are talking about amps, we could fix it or exclude it permanently, it depends
I wanted to use amp but it doesn’t work correctly, I followed the guide but I didn’t find a solution, I entered the homepage configuration but it didn’t let me change anything, there were no images in the preview but yes on the server… also for a while I no longer see its menu on the left in the dashboard (the module is active)
If AMP gives problems and cannot be corrected, it’s fine for me to disable it, but it is important that in any case the standard cookie banner is visible! I also need to be able to configure it (you still haven’t told me where to change it, I have to insert the link to: https://www.spypoint.it/content/6-cookie-law)
I can’t find how can I reset in the documentation, please help
Because resetting is not a feature of the theme, but of Prestashop itself, go to Modules, search for AMP, and click the Reset button.
I can’t find how can I reset in the documentation, please help
I finally turned off amp, but we’re still missing the gdpr cookie law bar… Can you check if it is present, please, or tell me how I should do it and where I change the content?
Thank you
Please try now, it should be working
ok thanks but I have to modify the content and also associate the right link, what is there now is useless. Can you please tell me from where I can edit text and links?
Which links do you mean? Please show it to me on a screenshot
Yes, look at this
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Apologies again, but in the google console there is also another problem and I’m not sure what to do… Please, your advice or repair is needed
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it says that canonical link is not available, as I understand.
But I see canonical link there https://take.ms/MXoYF
I don’t know how to do… And, how to modify the content and also associate the right link?
I just can’t understand what’s wrong to fix that
In cookiebar how to modify the content and also associate the right link?
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1. Go to Theme Settings and change the link there.
2. go to translation → modules → Theme Settings and search the phrase to change
the cookie law page is already assigned, I had already seen this for a while… but it doesn’t work!
and now there is also another problem, watch the video
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Everything is fixed, please check
OK, thanks a lot!
but for the canonical tag of all those 95 pages how can i fix?
I don’t understand how that’s possible because I see canonical link there https://take.ms/MXoYF
ok thanks but I have to modify the content and also associate the right link, what is there now is useless. Can you please tell me from where I can edit text and links?
please I need help, there are 83 pages with the error
Here is the link:
https://search.google.com/search-console/index/drilldown?resource_id=https%3A%2F%2Fwww.spypoint.it %2F&item_key=CAMYGCAC&sharing_key=cI4ubcgGR39sPwyiA79oWQ
and please look:
https://www.spypoint.it/home/283-jammer-portatile-potenza-12-frequenze-80-watt.html in any product page only the first image is showing maximized and the thumbnails aren’t even clickable
please help
Please be careful with custom code. This line causes the issue → https://take.ms/7AGhaf
ok my bad, sorry
but what to do with the 83 pages with the error?
Here is the link:
https://search.google.com/search-console/index/drilldown?resource_id=https%3A%2F%2Fwww.spypoint.it %2F&item_key=CAMYGCAC&sharing_key=cI4ubcgGR39sPwyiA79oWQ
please I need help, I don’t know what to do
Please check out this link first https://developers.google.com/search/docs/crawling-indexing/consolidate-duplicate-urls
You can find there the following tip:
To specify which URL that you want people to see in search results.
You might prefer people to reach your green dresses product page via
rather than
and that’s what we have, if you check out your page source code you will see clear link without parameters → https://take.ms/S9fHX
You are first who reports such problem and I really can’t find what we have to fix, because everything is defined according to official Google recommendations
the problem remained, only the main image enlarges, the other thumbnails are not clickable
https://www.spypoint.it/jammer-disturbatori-di-frequenze/283-jammer-portatile-potenza-12-frequenze-80-watt.html
How to reproduce the issue? It seems to work for me https://take.ms/GvEce
I don’t know
Also on mobile doesn’t work
Thumbnails aren’t clickable
I just test it out on my phone and everything works fine → https://take.ms/A68Zv
On my phone doesn’t work
I just make one more test on both iPhone and Android devices, and everything works fine for me
the problem remained, only the main image enlarges, the other thumbnails are not clickable
https://www.spypoint.it/jammer-disturbatori-di-frequenze/283-jammer-portatile-potenza-12-frequenze-80-watt.html
The owner is pressing for this picture problem, yes he has it too..
What can be done?
I just recorded two live video special for you on iOS and Android devices and as you can see everything is working fine
https://take.ms/3Vko1
https://take.ms/H00aI