• Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #24331 - Menu and Mega

Hello, support team, a big greeting,

I have two problems with the megamenu and the menu:
As you can see in the image, I am unable to add a submenu as indicated in the documentation video. How can I solve this?

The problem with the megamenu is that when viewing it, everything is aligned, but when it is in use, some categories are displayed above and others below. How can I solve this?


Captura.PNG (76.3 KiB)
Captura1.PNG (84.4 KiB)


Fred 26 Feb 2023, 10:31

Hi, Wálkaris.
To build a submenu you need two steps:
- Go to Creative Elements → Saved Templates and create a template with a submenu content
- Go to menu item settings, and select your template from the list.

As for the align issue, please give me a link where I could see that problem

Wálkaris Brioso 01 Mar 2023, 17:33

I did it the way it was indicated and was able to achieve it. The only issue is the alignment of the menu categories. My website is in maintenance mode, some security settings are missing, so it would be pointless to provide the link. Please take a look at the screenshots. The problem can be clearly seen.
As you can see, they are perfectly aligned in the preview, but when used in the header, everything appears misaligned.


Captura3.PNG (70.2 KiB)
Captura.PNG (76.3 KiB)
Fred 02 Mar 2023, 20:55

Hi, Wálkaris Brioso.
Sorry for the delay.
Can you please give me a link to a page where I can see the issue?

Wálkaris Brioso 24 Mar 2023, 02:21

I’m sorry for the delay, I was away from home for a long time.
Here is the link to the page. You can find the menu under “Categories”.


Fred 24 Mar 2023, 18:32

Please check out column settings → https://take.ms/2uMVU

Wálkaris Brioso 29 Mar 2023, 01:04

Están configurados de la misma forma que muestra en la imagen, pero el problema persiste.

Fred 29 Mar 2023, 09:23

I just did that for you → https://take.ms/tFols

Wálkaris Brioso 28 Apr 2023, 02:29


Fred 28 Apr 2023, 09:52

You are welcome!