• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 05.03.23, 22:19
  • Opened by: Jorge Diaz
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #24372 - Product doesn't load on elementor module

I have configured the module in several ways but I can’t make it load the products. Thank you very much for your attention and best regards



Fred 05 Mar 2023, 22:56

Hi, Jorge Diaz.
Just wondering, have you tried to save and check out how it looks like on front page?

Jorge Diaz 06 Mar 2023, 13:27

Hi Fred, yes I did.

Fred 06 Mar 2023, 17:03

Please fill out all necessary fields in your profile https://support.promokit.eu/myprofile to access to your Back-office and FTP Server

Jorge Diaz 07 Mar 2023, 19:45

Done. Thanks!!!

Fred 07 Mar 2023, 21:04

The answer is simple, you just don’t have discount products in your store https://musing-burnell.178-33-114-92.plesk.page/bajamos-precios

Just add a couple

Jorge Diaz 07 Mar 2023, 23:22

The problem is in elementor, as can be seen in the screenshot that I attached to the query. Thank you very much

Fred 07 Mar 2023, 23:33

But what is the problem? There is no discount product in the store. Try to add a couple of products then back see how it will look in elementor.

Jorge Diaz 08 Mar 2023, 10:29

So I can only add discounted products with the elementor products module?, Can’t I add products selected by me or a specific category?

Fred 08 Mar 2023, 10:50

If you select correct category ID there https://take.ms/Q6b6G you will get products

Jorge Diaz 08 Mar 2023, 12:04

That had already been done Fred, you can see it in the screenshot I attached. But I just saw what the problem is. It does not load products from parent categories, that is, it only loads products from the category in which the products are directly assigned. Thanks for your attention and a greeting!

Fred 09 Mar 2023, 20:18

I can’t login to your back office anymore

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