• Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #24389 - Twig\Error\ RuntimeError

When trying to open any product in Back Office I get this Twig\Error\ RuntimeError. When I switch to Classic Prestashop theme there is no error.



Fred 09 Mar 2023, 19:21

Hi, Vidmantas Dapkus.
You are first who reports this issue, so I assume that’s depended on your specific prestashop instance.
We spent some time but didn’t find any solution. If you don’t use Promokit Extended Products just disable it for a while

Vidmantas Dapkus 10 Mar 2023, 09:01

When disabled Promokit Extended Products module the error was gone so the module is causing the error.

Fred 10 Mar 2023, 19:08

Yes, just keep it disabled if you don’t use it

Nicu Mihalcescu 14 Mar 2023, 22:32

Hello Fred,

I have the same error and the same solution. Promokit Extended Products cause error on admin product page.
So, i am the second who report this issue on

php 7.4.33
mysql 5.7.41

Thank you

Fred 14 Mar 2023, 23:44

@Nicu, thank you, we are trying to reproduce the issue locally…

Fred 15 Mar 2023, 18:23

We are not able to reproduce the issue locally.
And I don’t have access to your back office @Nicu

Vidmantas Dapkus 25 May 2023, 10:02

Updated to newer version the PS ( and the Theme (8.1.5) but the problem persist. When I enable Promokit Extended Products module I got same error when open product in BO.

Fred 25 May 2023, 19:30

Please try now, it should be ok