- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 10.03.23, 12:24
- Opened by: pete ragaisis
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #24400 - Update Issues
Hi,
steps:
1. I updated PS to 1.7.8.8 and AMP not working properly anymore:
- product page shows white screen
2. I understand I need to update Theme and promokit modules, but after automatic update results are:
+ AMP product page fixed
- AMP category - white screen with errors
- Creative elemet styles broken
- Revo Slider not working
and maybe more…
so I restored back to 1st step and need your help to update the rest
kind regards,
pete
Comments
Hi, pete ragaisis.
Where I can see the issue? Provided link is broken https://test.zollee.eu
Please update credentials in your profile https://support.promokit.eu/myprofile
Hello,
please remove ‘test’ subdomain in my profile “Shop Url”..
the field “Shop Url” is not editable in profile, other fields i’ve edited..
Ok, I have access to nback office and FTP, but there is no permissions to edit files/folders there
permissions fixed now…
Ok, AMP is fixed now
thanks, but after testing i found:
Whoops, looks like something went wrong. ERROR page
when going to product page (desktop version)
Fixed
now problems with
category pages showing:
[Debug] This page has moved
Please use the following URL instead: […]
and if you click back or click the link provided the whole shop becomes unusable (loding for ages, maybe some kind of url loop)
maybe we need update theme and promokit modules and then fix the issues?
Category pages works fine for me https://zollee.eu/en/10-hemp-blend-oil
Let try to make fixes first, in case if of more problems we will decide what to do
No it’s not OK
please click any category menu through top menu > “SHOP” on desctop version
you will see whitescreen page saying:
so it’s not redirecting as it should do… i turned off devel mode but nothing changed…
That only means the link you added manually here https://take.ms/3LaCD is wrong, just add correct links there
hmm but, it was working before your modification. all links were redirecting properly… i did not channge anything about links… it should add language prefix automatically…
I have no idea what happened, the only way to fix that is to update those links manually
links are just one small issue, and the another one that it’s got very big delays in loading pages. it hangs for few minutes sometimes
affected front end and back end pages, can’t find whats going on, so the only solution i have is to restore from backup to step 1
What page loads slow? I just checked out your store and everything loads pretty fast
randomly any page, just try to browse more different pages until hang
I spent over 2 minutes clicking of different links and all pages loaded very fast, I don’t see the issue
is’t got better after deleting and rebuilding casche. thanks
Great