• Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #24402 - Creative elements doesnt work

I can not diplay the home page configuration in creative elements.



Fred 10 Mar 2023, 18:40

Hi, Aleksandra.
Please fill out all necessary fields in your profile https://support.promokit.eu/myprofile to access to your Back-office and FTP Server

And let me know what template you trying to edit

Aleksandra Kopczyńska 14 Mar 2023, 17:51

i fill out all necessary fields. I try edit my home page.

Fred 14 Mar 2023, 17:57

I just opened home page with no problem → https://take.ms/h8hMf

Aleksandra Kopczyńska 14 Mar 2023, 18:58

https://www.loom.com/share/3016db1e8c5d4be5aa90aaa40453e3b2 Its a proof. I tryied in chrome, firefox, brave and also without cookies, its still the same problem.

Fred 14 Mar 2023, 19:04

Ok, I see.
Go to Theme Settings → Home Page and select there that hook “displayHome”

Aleksandra Kopczyńska 22 Mar 2023, 17:54

I’am afraid that there are some problems with it. I can not edit footer.


Aleksandra Kopczyńska 22 Mar 2023, 17:55

I would like to check why this form doesnt work. On contact page its working. But i can not edit it.


Fred 22 Mar 2023, 18:12

Please create a template for footer first → https://take.ms/NL0mp

Aleksandra Kopczyńska 23 Mar 2023, 12:18

We made it, but the contact form still doesnt work on any side: footer and contact page. We send test email and its working.

Aleksandra Kopczyńska 23 Mar 2023, 20:29

I repaired it

Fred 23 Mar 2023, 20:34

What was the issue?

Thibaud Chiaroni 28 Mar 2023, 16:21


I have the same problem with the contact page that I can’t modify anymore.
How did you solve your problem?


Fred 28 Mar 2023, 18:11

But I see it works → https://take.ms/FhUcR1