• Priority: 0
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 13.03.23, 13:02
  • Opened by: Vidmantas Dapkus

Ticket #24409 - Product image thumbnails bug

In Grid mode, when you switch colours the thumbnails disappears and you need to refresh page to get it back, but is once switched the colour it disappears again and you need to refresh once again - https://people-fashion.dk/tunikaer/1690-4003-rummelig-tunika-med-laengdeforskel.html#/1-storrelse-s/774-farve-b_baby_bla

In Carousel mode it doesn’t loads carousel but puts all photos below the default photos.



Fred 13 Mar 2023, 17:46

Hi, Vidmantas Dapkus.
The solution is a bit weird but please try.
Go to Theme Settings → Product Page, Select Default layout and Save. Then find thumbnails option, enable and save. Then switch back to your product page template

Vidmantas Dapkus 14 Mar 2023, 08:40

It was enabled https://prnt.sc/Yx_UrzTON7NL When I switch to Default layout it shows thumbs on the right to main image https://prnt.sc/JPC6CEzw3EKX and when you change colours the thumbs stays visible.

But when I switch the layout back to Elementor (SPFS-product) the thumbs goes beneath the main image https://prnt.sc/yIUdH6ClEvTB and when you switch the colour the thumbs disappears and you need to reload the page to see it.

Fred 14 Mar 2023, 19:17

Please check it out now.
Updated file is

Vidmantas Dapkus 15 Mar 2023, 08:58

When you switch to Carousel Mode when you change colours the additional images loads below main photo https://people-fashion.dk/horkjoler-til-kvinder/1498-2256-horkjole-i-a-facon.html#/2-storrelse-m/535-farve-g_orange_173 (as mentioned above).

Thumbnails Axis - not working. The thumbnails are loaded horizontally.

Fred 17 Mar 2023, 19:10

Please check it out now, it should be fixed