- Priority: 0
- Status: Waiting on customer
- Theme: Alysum
- Private: No
- Open Date: 14.03.23, 16:00
- Opened by: Nyeső Csabáné
Ticket #24415 - Guest order page displayed incorrectly.
I have such a problem that I am testing the site and there is an error with the guest order. It only applies there. When I log into my account, it’s perfectly fine. The error: during payment, if I don’t log in to my account, I want to place the order as a guest customer, I finish the order, a window appears saying thank you for the order… this window is displayed incorrectly as shown in the attached image (Error1.jpg ). It’s like no template works. If I refresh the page, it appears right away (Good1.jpg). I’ve already tried everything:
- Cache disabled
- I turned off the header, home page, footer
- I turned off the amp
- I tried not to have creative elements on this page
- I also removed the customer CSS - etc.
I just don’t know what the problem could be.
I’ve already stripped it completely.
If I look at it in the firefox page inspector, the two codes are completely different.
(Error2.jpg, Good2.jpg) For one, e.g.: at body “data-elementor-device-mode=”desktop”, for the other, at the template line “template id=mobile-header-template”
When debugging Prestashop, the error shown in the attached image is displayed (Error3.jpg, Error4.jpg). I am attaching the generated php files.
I repeat, as soon as I refresh the page, it immediately appears correctly.
Hi, Nyeső Csabáné.
Please fill out all necessary fields in your profile https://support.promokit.eu/myprofile to access to your Back-office and FTP Server
Hi! I filled in the data. Thanks!
I’m not able to connect to your FTP
Please upload attached file to
Sorry! I typed the username wrong. I corrected. I will copy the file then.
Ok, let me know the result
Thank you very much! It works nicely. :)
You are welcome!