• Priority: 0
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 23.03.23, 12:00
  • Opened by: Pierfranco Rossi

Ticket #24447 - Very big problem

when i try to update (aggiorna) some changes to the Alysum theme the program gives me an error and if I exit Prestashop crashes and I have to reinstall EVERYTHING.
I’ve reinstalled locally eight times and it still gives me an error every time I try to save a change, I’m really tired of this program.



Wojciech 23 Mar 2023, 15:08

Please go to /var and delete or rename cache folder, then click save - in my case it’s solving this problem.

Fred 23 Mar 2023, 19:36

Hi, Pierfranco Rossi.
Please fill out all necessary fields in your profile https://support.promokit.eu/myprofile to access to your Back-office and FTP Server to let me check out the issue

Pierfranco Rossi 23 Mar 2023, 19:40

Hi Fred,
i am still working in local and i will need a lot of time.
Thank you, when and if I need I will write to you.

Fred 23 Mar 2023, 19:41

Ok, no problem