• Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #24473 - Problems after update

Hi. I updated your theme several times during last 3 years (started from sth like ~5.3 probably) and was ok until now.

I updated from 7.4 to 8.1.4 (newest on themeforest) and have massive problems. I tried many ways of update (like uninstall & delete all theme related files in ftp then “fresh” install on newest theme) but without success.

Currently website is after XX rollback and update via manually copying update theme files from 7.5 then 8.0, then 8.1.3 and finally 8.1.4.

I have several problems:

1. Can’t access to Creative Elements edit Home/product/footer/contact (infinite loading) - only edit header is working

2. Links (tag <a>) doesn’t work - doesn’t redirect to target website. Page reload like link has href=”#” (but doesn’t). Its theme related and its almost with all links on site. When I changed to default theme links are working normal.

3. All icons disappeared (as I see you made changes to naming of icons. Why widget doesn’t have new naming already?)

4. Dont know why but sometimes styles doesn’t load (screenshot). It happen on different devices, most common when first time visit page (but not always)

Also when for testing I made fresh install of presta and installed your theme I see that in production version of store many thing in back office is different (like no fast edit button with creative elements - I want this).

PS. also search on these forum is broken - its showing results only 2019 and older.

PS2. If you have newest version of your modules/theme - feel free to update them. Also that would be great if you delete all obsolete stuff - as you doesn’t provide info for updates which modules are obsolete with new updates/uninstalling some of them is broken.

PS3. Greatest would be if you provide info what you change - probably I would try do all of above on my own if you documented solutions in other topics & search would work.

Thank you for help!

Comments

Wojciech Wojtuszko 28 Mar 2023, 22:04

And files.

To sum up - that would be great if website like before update + BO fixes. Thanks!

Fred 29 Mar 2023, 22:14

Hi, Wojciech.
Sorry for the delay.
As I can see you had very outdated version before. We have rewritten from scratch almost every module.
So the most proper way in your case is to uninstall every Promokit module from your shop, and then install all new modules.

There is one more thing I need to notice. We have replaced old Page Builder module with another builder Creative Elements. That means you will need to build your page layouts, which you had in Page Builder, from scratch.

Wojciech Wojtuszko 30 Mar 2023, 10:48

I updated theme to 7.4.0 in last year and already rebuilded all in Creative Elements but as I written in 1. after update to 8.1 I can’t access to edit pages + other problems.

So what should I do? I thought maybe I should after backup delete all (database also) and do clean install of new prestashop and install theme. Then move all data (clients, orders, products etc) from backup to fresh store with some migration tool? What do you think about that/can you recommend something for migration/you can do it?

Thank you

Fred 30 Mar 2023, 21:53

Ok, I see now. Let me check everything carefully.
Back to you with some suggestions soon

Fred 30 Mar 2023, 22:06

I just updated Creative Elements to the latest version, now need to update theme to 8.1. Please do it and let me know the result

Wojciech Wojtuszko 31 Mar 2023, 11:53

Hi, thanks but for now with multiple other problems and not too much time for waiting I decided to make 2 times migration described previous so finally I will have fresh install with migrated data. I already did it once and now I’m moving all settings from production store to fresh install “working copy”.

I will write back here when all will be finished, but for now I see that is problem with photos on product page. When you change variant of product thumbails broke and are shown as on picture above https://support.promokit.eu/task/24473?getfile=27639

For now I need fix for this, but my production store will be deleted in few hours and reinstalled - I will write back here.

Fred 31 Mar 2023, 19:52

Ok, no problem

Wojciech Wojtuszko 11 Apr 2023, 15:02

Ok finally I need your help. I have fresh install newest alysum from themeforest on fresh presta 8.02 updated then to 8.03

1. When you change variant of product on product page thumbails broke and are shown as on picture above https://support.promokit.eu/task/24473?getfile=27639

2. Translations from Theme → Customeraccount doesnt apply to front

3. When I click on cart icon it links me to homepage instead to cart.

4. No idea why you deleted option “Link” for acount icon in creative elements. In the past it was possible to make icon which links to login page and if you are logged in it linked to general account view. Now when you click that you are unlogged. There is no way to get into that general account view. Instead you can use another icon with dropdown menu but no idea why it show all stuff instead of “log in”.

Maybe is possible to already get your new update? When you plan to release newer update than 8.1.4?

Fred 11 Apr 2023, 22:00

Yes, I see first two problems and we are working on that.
3. Go to widget settings and check out cart “action”, as I remember you just have to change it to “sidebar” 4. Please show where exactly that link is, because I can’t understand

Wojciech Wojtuszko 11 Apr 2023, 22:27

3. cart has only item type link or sidebar. I have link and dont want sidebar, I prefer straight to checkout. Changing it 2 times (to sidebar → save, than again to link → save/clear cache) didnt help → still links to homepage instead cart
4. In the past widget with icon “account” worked as direct link to main menu of your account. Now it doesnt has option link. It only has inline list/dropdown/sidebar.
In the past it was element of pkheaderitems (or similar, dont remember exactly), now it has independent widget but dont have same functionality.

Wojciech Wojtuszko 13 Apr 2023, 20:25

any progress? thanks

Fred 13 Apr 2023, 22:45

Sorry for the delay.
We have a a lot of tickets these days. We will give you a reply as soon as possible

Wojciech Wojtuszko 14 Apr 2023, 01:06

thanks

Fred 14 Apr 2023, 22:00

3. Have you changed something? because as I can see the cart link is correct → https://take.ms/oAqN3

4. I just added a link there.
Updated file is

/modules/pkelements/views/templates/myaccount.tpl
Wojciech Wojtuszko 15 Apr 2023, 10:02

3. Did you try to add to cart, then continue shopping and then from header bar go to cart? For me it directs to home page although it shows correct link.
EDIT> 3. Its strange but in private mode it works fine. I tried that in past but wasnt working fine. Now it works - I didnt change anything
4. Thanks! Now it works great :)
5. Popup on homepage - doesnt show any alerts. In past it show that email already registered or check your email. Now it doesnt show anything.

+ still 1 & 2.

Thanks!

Fred 15 Apr 2023, 11:11

3. Yes, I have tried, and when I klick on cart icon it redirects me to order page → https://take.ms/gXbXz

5. It works for me https://take.ms/bzOub Try to open the page in incognito mode. Your browser saves information that you closed that popup and don’t show it anymore

Wojciech Wojtuszko 16 Apr 2023, 07:57

5. yes popup works, but doesnt show any info about subscribing - no alerts like succesful/already registered. tried in incognito

Fred 17 Apr 2023, 19:17

Yes, I see. Need some time to figure out what’s wrong

Wojciech Wojtuszko 19 Apr 2023, 16:57

And how it look? For problem with changing layout of product page I asked you 20 days ago.

To sum up unresolved issues:
1. When you change variant of product on product page thumbails broke and are shown as on picture above https://support.promokit.eu/task/24473?getfile=27639

2. Translations from Theme → Customeraccount doesnt apply to front
5. Popup on homepage - doesnt show any alerts. In past it show that email already registered or check your email. Now it doesnt show anything (doesnt show any info about subscribing - no alerts like succesful/already registered. tried in incognito)

Fred 19 Apr 2023, 23:26

Sorry for the delay.
For example Product page editor works fine → https://take.ms/2kUUd what else I have to check?
The rest is in progress… Translation issues is always a mistery in Prestashop.
The theme itself doesn’t manage translation. The only thing the theme has to do is to provide valid transalable string like this

{l s='Shipping' d='Modules.Shoppingcart.Shop'}

And then Prestashop will take case about translation. For now I can’t find out a reason why it doesn’t want to translate them

Wojciech Wojtuszko 20 Apr 2023, 01:48

as described try to change variations on product page

Fred 20 Apr 2023, 22:03

Yes, I see that. We are working to find a solution as soon as possible. It’s a bit complicated issue so it will take some time. Sorry for the inconvenience.

Wojciech Wojtuszko 25 Apr 2023, 14:19

I see that problem with miniatures is related to PHP version. I have to downgrade it back to 7.4 from 8.0/8.1 due to other problems with backstore. I see that on 7.4 its working fine.

Unfortunately still have problem with popup on homepage described before. Anyway I would like to get publish my store. I dont want to do any updates in long time. Before I will publish it I need to do some changes in theme source files. I see you have many updates in changelog done. Is possible to get the new update?

Fred 25 Apr 2023, 19:31

1. Do you mean “thumbnails” issue doesn’t appear on php 7.4? That’s sounds strange, because there is a problem with Javascript.
2. As for the popup, I need to edit scripts file https://eplecy.pl/modules/pkpopup/views/js/scripts.min.js but you seem have enabled external caching like CloudFlare. Could you please disable it for a while?

Wojciech Wojtuszko 25 Apr 2023, 21:52

1. Yes, had problem on php 8.0 and 8.1, but now after change to 7.4 problem is gone.
2. I dont have external caching, please do what you have to do.

Fred 25 Apr 2023, 22:16

Then I don’t understand why I see different file content through browser, check out the screenshot https://take.ms/xcvEt

Wojciech Wojtuszko 26 Apr 2023, 11:03

I dont know what I have to say. I dont use cloudflare and know nothing any other external caching. If you want me to check something with hosting provider please be specific.

For me it look like on your visual studio screenshot - so its working. Anyway i tried in private mode and still no any kind of warning on subscribing via popup.

I have also another problem. On checkout page login button is not available. How to activate it?

Attachments:

Fred 26 Apr 2023, 18:35

Yes, I see it now.
The issue has been fixed. Please test to confirm the change

Wojciech Wojtuszko 26 Apr 2023, 18:50

Yes, for popup now it show. But how about other things?

Fred 26 Apr 2023, 18:51

The reset is in progress. I just asked to check the Popup

Wojciech Wojtuszko 27 Apr 2023, 14:23

ok

Fred 27 Apr 2023, 20:56

The issue with carousel should be fixed now → https://take.ms/XlCcu

Wojciech Wojtuszko 27 Apr 2023, 21:54

Thanks! Yes, for pc it look like its working.

Unfortunately mobile doesnt look good. Is possible to change it? Now I have double photo - first with zoom on click and second - carousel with no changing upper photo.

I think for mobile just carousel will be great. But then its impossible to zoom in. So best would be just carousel with arrows and swipeing and also possible zoom in/zoom out gesture (two fingers).

Attachments:

Fred 28 Apr 2023, 21:51

Ok, now it should be better → https://take.ms/Ux6va

Wojciech Wojtuszko 02 May 2023, 13:28

Ok, now it looks good.
So back to other things:
1. On checkout page login button is not available. How to activate it?
https://support.promokit.eu/task/24473?getfile=27773

Fred 02 May 2023, 18:49

Please be careful with custom js code → https://take.ms/9I2hI

Try to remove your code there

Wojciech Wojtuszko 18 May 2023, 16:41

Thanks for help! About carousel - I downloaded your last update from themeforest and issue with carousel is back. Now is changing layout after choosing variation of product. I have backup but do you remember which file was that?

I see that on page loaded is possible to add negative items to cart but after few sec it resets and than isnt possible to put negative number. Is possible to get that already loaded so from start isnt possible to make negative number of items?

On first time visit on product page productcomments improperly display number of stars. Instead of 5 it display 1 star. Its not 0 - 1, sometimes its displayed correctly, but most of the time on private mode in firefox on win 11 and also on android phone it isnt displayed correctly. After refresh or second visit its usually ok.

Fred 18 May 2023, 20:48

1. Yes, I see. There is no fast solution. I can add that to our TODO list
2. I just tested it out on both macOS and Windows in private Firefox windows and I can’t see the issue. I see a loader less then a second and then 5 start are shown

Wojciech Wojtuszko 20 May 2023, 16:15

1. Thanks. For now I rolled back your new update due to problems on mobile with miniatures on product page.
2. For me it nearly 100%, especially after cleaning cache. After reload is ok, but first impression is really bad.
3. Is any way to use your carousel js? I want to use it for testimonials instead my code which broke log in on checkout. Any way to make it safe and working?

Attachments:

obraz2.png (43.5 KiB)
Fred 23 May 2023, 22:30

Sorry for the delay.
2. I really can’t see the issue. The rating bar looks like this for me all the time https://take.ms/Zb52wY Maybe you can record a video for me?

3. How do you trying to use the carousel? I’m asking because there is no any special way to use the carousel only. Carousel will appear if you configure a widget in such way