• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 04.04.23, 11:40
  • Opened by: ILIAS ROUGUI
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #24506 - the page stays blank

I noticed that the add to cart button was not working.
So I deactivated the theme and reactivated it.
When doing this the page only loads blank.
No change has been made on the web.



Fred 04 Apr 2023, 12:25

Looks like Creative Elements is not hooked into it’s hook CETemplate, please check that out in Design → Positions

ILIAS ROUGUI 04 Apr 2023, 12:31

I think that it is, or at least that’s what I thought I saw

ILIAS ROUGUI 04 Apr 2023, 15:48

can you see what is wrong
The web is still blank, the add to cart button did not work either

Fred 04 Apr 2023, 18:15

For some reason Creative Elements was disabled, now it works

ILIAS ROUGUI 04 Apr 2023, 19:17

And ADD to cart button?
when i click it does nothing

Fred 04 Apr 2023, 19:34

as I can see it works as configured. You can change cart icon behaviour in the widget settings → https://take.ms/cs3XjM

ILIAS ROUGUI 04 Apr 2023, 19:39

I mean the button in miniature product and the product page
The menu widget is work fine

Fred 04 Apr 2023, 21:01

Strange but Add to cart doesn’t send any data to server, it looks like this → https://take.ms/nSeYD and you can compare with our demo.

Do you have installed some third party module which could cause such error?
I’m asking because you are only one who report such kind of issue

ILIAS ROUGUI 04 Apr 2023, 21:38

In principle I have not installed anything strange.
You can try to disable the modules that you think are necessary.

Fred 04 Apr 2023, 22:05

Ok, I see. Need additional time to try to figure out what’s wrong there

ILIAS ROUGUI 04 Apr 2023, 22:15

okay thanks. the sooner you can find out what’s going on the better… thank you very much

Fred 04 Apr 2023, 22:16

Of course I understand. How to find the reason by tomorrow

ILIAS ROUGUI 05 Apr 2023, 16:19

I just found the error… it was all caused by a wrong url redirect

Fred 05 Apr 2023, 17:00

But is it resolved now?