• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 06.04.23, 11:41
  • Opened by: Eric Notarianni
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #24512 - prices problem on home page

hello Fred

strange , before when a user is connected , he can see the prices , when you go everywhere the prices are displayed, but now in the home page on the block where they are produits phares, new products, and meilleures ventes , now the prices are not displayed even if you are connected, but when you go to a product the prices are well displayed, before the prices were well displayed, i don’t know why now they are not displayed on the home page on this multi blocks, can you say to me how to solve this , please


Fred 06 Apr 2023, 20:55

Hi, Eric.
Maybe you changed some configuration if it had been working fine before?
To figure that out I have to check out a lot of things, maybe will be faster for you to remind what did you change?

Eric Notarianni 07 Apr 2023, 11:03

hello fred we have just made some updates prestashop modules that the system has asked
the problem is just in this area were there are produits phares nouveau produit and meilleures ventes it seem it is in this block

Fred 08 Apr 2023, 11:33

Do you have some extra cache?
I edit this file


but no changes in the front page

Eric Notarianni 08 Apr 2023, 14:15

hello fred
no extra cache , we use just the prestashop cache

Eric Notarianni 08 Apr 2023, 14:17

as you see when we use in the footer “Nouveaux produits de sécurité sur boutique.idms.fr” all is good with the prices when we are connected, but the problem is just in the main page in this block, very strange

Eric Notarianni 08 Apr 2023, 21:45

hello ,
the problem is solved , you can close the ticket, a problem of incompatibilty,
thanks for your support

Fred 08 Apr 2023, 22:42

Is that a third paty module caused the issue?

Fred 14 Apr 2023, 22:35

Ok, I see.
Thank you for the information